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    Technical Service Desk Analyst - Orlando, United States - Tandym Group

    Tandym Group background
    Description
    A hospitality organization in Florida is currently seeking a new Technical Service Desk Analyst.

    In this role, the Technical Service Desk Analyst will be responsible for working with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution.


    Responsibilities:

    The Technical Service Desk will:
    Create, review and triage support tickets on a timely basis
    Provide end-user desktop support via remote support tools
    Install and configure new Windows 10 computers, monitors and printers.
    Strong communication skills are required with the ability to prioritize multiple tasks
    Track and generate reports on a monthly basis for outstanding issues
    Communicate with users, vendors and IT in a professional manner
    Able to work both independently and effectively

    Qualifications:
    All Microsoft based products, including Office 365
    Experience troubleshooting applications
    Ticket triage
    Experience with database query tools
    Experience with Tier2 or Tier3 support
    Active Directory
    Desired Skills
    3-5 years of experience
    Experience with Jira

    #J-18808-Ljbffr

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