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Taylor Ferrer

Taylor Ferrer

Customer service representative
Orlando, Orange

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About Taylor Ferrer:

I am a detail-oriented professional with experience on records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. As well as, an adaptable professional with 4+ years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization.

Experience

[Marriott Vacation Club, Orlando FL — [Guest service agent]

  • Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events.
  • Ordered flowers for guest.
  • Provided information about local shopping, dinning , nightlife and recreational destinations.
  • Preformed office duties on temporary basis when needed.
  • Provided directions to guest.
  • Received, store and delivered luggage and mail.
  • Conducted staff meetings to relay general information or to address specific topics.
  • Worked with coworkers to complete tasks.
  • Warmly welcomed 40-50 guests per shift, coordinated check-in collected incidentals and deposits, and directed them to their destination.
  •  Managed 3 phone lines and facilitated over 20+ calls a day with guests, vendors, and staff.
  • Maintained and organized, clean, professional workspace and waiting area provided excellent customer service with a helpful and friendly attitude.
  • Provided administrative support vis Microsoft Excel.
  • Coordinated pick-up and delivery of express mail services, unpacked supplies and stocked inventory.
  • Smoothly managed the day-to-day front desk operations for a resort during summer seasons and pandemic times.

Education

Lake Brantley High School. [May 2017]

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