Taylor Ferrer

[Marriott Vacation Club, Orlando FL — [Guest service agent]

• Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events.
• Ordered flowers for guest.
• Provided information about local shopping, dinning , nightlife and recreational destinations.
• Preformed office duties on temporary basis when needed.
• Provided directions to guest.
• Received, store and delivered luggage and mail.
• Conducted staff meetings to relay general information or to address specific topics.
• Worked with coworkers to complete tasks.
• Warmly welcomed 40-50 guests per shift, coordinated check-in collected incidentals and deposits, and directed them to their destination.
•  Managed 3 phone lines and facilitated over 20+ calls a day with guests, vendors, and staff.
• Maintained and organized, clean, professional workspace and waiting area provided excellent customer service with a helpful and friendly attitude.
• Provided administrative support vis Microsoft Excel.
• Coordinated pick-up and delivery of express mail services, unpacked supplies and stocked inventory.
• Smoothly managed the day-to-day front desk operations for a resort during summer seasons and pandemic times.