Jobs
>
Orlando

    Help Desk Analyst - Orlando, United States - Visium Resources

    Visium Resources
    Visium Resources Orlando, United States

    3 days ago

    Default job background
    Description

    Details:

    Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions.

    Summary:

    The Help Desk Analyst will:

    • Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
    • Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
    Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.

    Software: Windows OS, Microsoft Office, applications, VPN, Netmotion

    Job Description:
    • Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
    • Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
    • Utilize excellent customer service skills and exceed customer's expectations
    • Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
    • Apply excellent written and verbal communication skills to convey technical and non-technical terms
    • Ability to document technical procedures/solutions to update Support Center documentation
    • Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
    • Knowledge of MS Exchange, Active Directory, and Network protocols
    • *Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
    • Responsible for traveling to remote sites. After hours (on-call) weekly rotation
    • Valid driver license and ability to lift up to 50 lbs.
    Job Requirements

    Minimum Security Clearance:

    No Clearance

    Details:

    Qualified candidates would have the following:

    Minimum Qualifications:
    • Associate's degree from an accredited institution in Information Technology or closely related field
    • This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
    • One-year of fieldwork IT technical experience in an enterprise support center environment
    • Valid driver license and reliable transportation
    • Must have a clear and easily understood speaking voice
    • A+ Certified or working towards A+ Certification a big plus
    Additional Technical Preference:
    • Active Directory and Exchange
    • Network troubleshooting (Ping, NSLookup, Tracert)
    • File permissions
    • Knowledge of Database Client configuration (ODBC)
    • Anti-virus support
    • Basic knowledge of IT security (Firewalls, Certificates)
    • Apple Mac support a plus
    • Print servers, Network Printer management
    Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

    Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
  • 4 Corner Resources

    Service Desk Analyst

    16 hours ago

    4 Corner Resources Orlando, United States

    4 Corner Resources is seeking an entry-level IT professionals for a Service Desk Analyst position at one of Central Florida's largest and highly respected healthcare organizations The position is a contract with potential for extension or to go permanent · IT Service Desk Associa ...

  • Visium Resources, Inc.

    Help Desk Analyst

    2 weeks ago

    Visium Resources, Inc. Orlando, United States

    Introduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The Help ...

  • Visium Resources

    Help Desk Analyst

    2 weeks ago

    Visium Resources Edgewood, United States

    Introduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The He ...

  • Kaseya

    Help Desk Analyst

    3 weeks ago

    Kaseya Orlando, United States

    Job title: Help Desk Engineer – Level 1 · Location: Orlando, FL · Shift time- (Mon,Thurs, Friday, Sat, Sun : 2:30PM - 11PM EST) · WHAT WE ARE LOOKING FOR: · A passionate team player who loves challenges and is technically minded. · Required Skills: Excellent knowledge of Windows ...

  • Visium Resources

    Help Desk Analyst

    1 week ago

    Visium Resources Orlando, United States

    Introduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The He ...

  • Stantec

    Service Desk Analyst

    2 weeks ago

    Stantec Orlando, United States

    Service Desk Analyst RB ) · Description · Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 28,000 employees in over 400 offices worldwide. Bringin ...

  • Mastech Digital

    Service Desk Analyst

    3 weeks ago

    Mastech Digital Orlando, United States

    Job Title: Service Desk Specialist · Job Location : Orlando, FL · Support affiliates by assisting with IT services such as hardware and software troubleshooting, printing, file sharing, etc. · ESSENTIAL DUTIES & RESPONSIBILITIES · Installs new personal computer systems · Reviews, ...

  • Automatic Data Processing

    Deal Desk Analyst

    2 days ago

    Automatic Data Processing Maitland, United States

    ADP is hiring a Deal Desk Analyst - Small Business Services (SBS) within our Commercial Operations Center of Excellence (CoE) - This is a hybrid role based out of our Maitland, FL, Tempe, AZ, or Allentown, PA offices. Qualified candidates must live w Business Services, Business O ...

  • ADP

    Deal Desk Analyst

    1 week ago

    ADP Maitland, United States

    ADP is hiring a · Deal Desk Analyst · / Deal Consultant · – Commercial Operations Center of Excellence (CoE) · The Deal Desk Analyst is a key facilitator for the Sales teams. You will serve as a trusted advisor and subject matter expert on deal policies, contract and product conf ...

  • ADP

    Deal Desk Analyst

    1 day ago

    ADP Maitland, United States

    ADP is hiring a · Deal Desk Analyst – Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE) · *This is a hybrid role based out of our Maitland, FL, Tempe, AZ, or Allentown, PA offices. · Qualified candidates must live within commutable distance to o ...

  • ADP

    Deal Desk Analyst

    2 days ago

    ADP Maitland, United States Not Specified

    ADP is hiring a Deal Desk Analyst - Major Account Services (MAS) within our Commercial Operations Center of Excellence (CoE) · *This is a hybrid role based out of our Maitland, FL, Tempe, AZ, or Allentown, PA offices. Qualified candidates must live within commutable distance to o ...

  • ADP

    Deal Desk Analyst

    1 day ago

    ADP Maitland, United States

    ADP is hiring aDeal Desk Analyst - Global Enterprise Solutions (GES) within our Commercial Operations Center of Excellence (CoE) *This is a hybrid role based out of our Maitland, FL, or Tempe, AZ, offices. Qualified candidates must live within commutable distance to one of these ...

  • ADP

    Deal Desk Analyst

    2 days ago

    ADP Maitland, United States Not Specified

    ADP is hiring a Deal Desk Analyst - Global Enterprise Solutions (GES) within our Commercial Operations Center of Excellence (CoE) · *This is a hybrid role based out of our Maitland, FL, or Tempe, AZ, offices. Qualified candidates must live within commutable distance to one of the ...

  • Mastech Digital

    Service Desk Analyst

    1 week ago

    Mastech Digital Lake Mary, United States

    We are seeking a dedicated and skilled Service Desk Analyst II (SD II) Specialist to join our client's IT team. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized s ...

  • ADP

    Deal Desk Analyst

    1 week ago

    ADP Maitland, United States

    Job Description · ADP is hiring a Deal Desk Analyst – Major Account Services (MAS) Commercial Operations Center of Excellence (CoE) · This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organizati ...

  • ADP

    Deal Desk Analyst

    4 days ago

    ADP Maitland, United States

    **ADP is hiring a** **Deal Desk Analyst **/ Deal Consultant **- Commercial Operations Center of Excellence (CoE)** · At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your eff ...

  • AdventHealth Information Technology

    AIT Service Desk Analyst Associate

    1 day ago

    AdventHealth Information Technology Altamonte Springs, United States

    AdventHealth Information Technology · All the benefits and perks you need for you and your family: · Benefits from Day One · Career Development · Whole Person Wellbeing Resources · Award-winning IT Department · Our promise to you: · Joining AdventHealth is about being part ...

  • MHI

    Service Desk Analyst II

    4 weeks ago

    MHI Lake Mary, United States

    Mitsubishi Power Americas, Inc. in Lake Mary, FL is looking for a Service Desk Analyst II. · ESSENTIAL DUTIES & RESPONSIBILITIES Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the o ...

  • Reyes Holdings

    Indirect Tax Analyst

    1 week ago

    Reyes Holdings Orlando, United States Regular Full time

    Pay Transparency Statement: · The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and o ...

  • GLOTECH, Inc.

    Systems Analyst

    3 days ago

    GLOTECH, Inc. Orlando, United States

    Overview · GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering ...