- Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
- Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
- Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
- Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
- Utilize excellent customer service skills and exceed customer's expectations
- Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
- Apply excellent written and verbal communication skills to convey technical and non-technical terms
- Ability to document technical procedures/solutions to update Support Center documentation
- Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
- Knowledge of MS Exchange, Active Directory, and Network protocols
- *Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
- Responsible for traveling to remote sites. After hours (on-call) weekly rotation
- Valid driver license and ability to lift up to 50 lbs.
- Associate's degree from an accredited institution in Information Technology or closely related field
- This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
- One-year of fieldwork IT technical experience in an enterprise support center environment
- Valid driver license and reliable transportation
- Must have a clear and easily understood speaking voice
- A+ Certified or working towards A+ Certification a big plus
- Active Directory and Exchange
- Network troubleshooting (Ping, NSLookup, Tracert)
- File permissions
- Knowledge of Database Client configuration (ODBC)
- Anti-virus support
- Basic knowledge of IT security (Firewalls, Certificates)
- Apple Mac support a plus
- Print servers, Network Printer management
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Help Desk Analyst - Orlando, United States - Visium Resources, Inc.
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Description
Introduction
Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions.
Summary:
The Help Desk Analyst will:
Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
Job Description:
Qualified candidates would have the following:
Minimum Qualifications:
Additional Technical Preference: