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    Help Desk Analyst - Edgewood, United States - Visium Resources

    Visium Resources
    Visium Resources Edgewood, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Introduction

    Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions.

    Summary:

    The Help Desk Analyst will:

    • Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
    • Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:

    Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.

    Software: Windows OS, Microsoft Office, applications, VPN, Netmotion

    Job Description:

    • Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
    • Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
    • Utilize excellent customer service skills and exceed customer's expectations
    • Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
    • Apply excellent written and verbal communication skills to convey technical and non-technical terms
    • Ability to document technical procedures/solutions to update Support Center documentation
    • Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
    • Knowledge of MS Exchange, Active Directory, and Network protocols
    • *Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
    • Responsible for traveling to remote sites. After hours (on-call) weekly rotation
    • Valid driver license and ability to lift up to 50 lbs.
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