- Answer telephone calls, e-mail inquiries, and visit customers experiencing technical problems
- Install, configure, deploy, maintain, and ensure the effective operation, within standards, of all end-user hardware, software, and mobile devices. Some of these devices are:
- Monitor, respond to trouble calls, and provide end-user training in use of equipment and software
- Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site
- Utilize excellent customer service skills and exceed customer's expectations
- Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc.
- Apply excellent written and verbal communication skills to convey technical and non-technical terms
- Ability to document technical procedures/solutions to update Support Center documentation
- Interact and coordinate resolution of problems with internal/external IT groups and/or vendors
- Knowledge of MS Exchange, Active Directory, and Network protocols
- *Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays
- Responsible for traveling to remote sites. After hours (on-call) weekly rotation
- Valid driver license and ability to lift up to 50 lbs.
- Associate's degree from an accredited institution in Information Technology or closely related field
- This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment
- One-year of fieldwork IT technical experience in an enterprise support center environment
- Valid driver license and reliable transportation
- Must have a clear and easily understood speaking voice
- A+ Certified or working towards A+ Certification a big plus
- Active Directory and Exchange
- Network troubleshooting (Ping, NSLookup, Tracert)
- File permissions
- Knowledge of Database Client configuration (ODBC)
- Anti-virus support
- Basic knowledge of IT security (Firewalls, Certificates)
- Apple Mac support a plus
- Print servers, Network Printer management
-
IT Service Desk Technical Analyst
1 week ago
Kessler Collection Orlando, United StatesOverview: · **AN INSPIRING CAREER AWAITS YOU** · ***The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you The opportunities are endless. Our mission of i ...
-
Help Desk Analyst
3 weeks ago
Visium Resources Orlando, United StatesIntroduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract positions in Orlando, FL. These will be onsite positions for a long term duration of at least one year with very likely yearly extensions. · Summary: · The He ...
-
Help Desk Analyst
1 week ago
Visium Resources Edgewood, United StatesIntroduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The He ...
-
Help Desk Analyst
2 weeks ago
Kaseya Orlando, United StatesJob title: Help Desk Engineer – Level 1 · Location: Orlando, FL · Shift time- (Mon,Thurs, Friday, Sat, Sun : 2:30PM - 11PM EST) · WHAT WE ARE LOOKING FOR: · A passionate team player who loves challenges and is technically minded. · Required Skills: Excellent knowledge of Windows ...
-
Help Desk Analyst
1 week ago
Visium Resources, Inc. Orlando, United StatesIntroduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The Help ...
-
Help Desk Analyst
3 weeks ago
Visium Resources Orlando, United StatesDetails: · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract positions in Orlando, FL. These will be onsite positions for a long term duration of at least one year with very likely yearly extensions. · Summary: · The Help D ...
-
Help Desk Analyst
3 days ago
Visium Resources Orlando, United StatesIntroduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The He ...
-
Help Desk Analyst
4 weeks ago
Kaseya Orlando, United StatesJob title: Help Desk Engineer Level 1 · Location: Orlando, FL · Shift time- (Mon,Thurs, Friday, Sat, Sun : 2:30PM - 11PM EST) · WHAT WE ARE LOOKING FOR: · A passionate team player who loves challenges and is technically minded. · Required Skills: Excellent knowledge of Windo ...
-
Help Desk Analyst
2 weeks ago
Visium Resources Orlando, United StatesDetails: · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely yearly extensions. · Summary: · The Help D ...
-
Help Desk Analyst
1 week ago
Visium Resources, Inc. Orlando, United StatesJob Description · Job Description11013 · Introduction · Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract position in Orlando, FL. This will be an onsite position for a long term duration of at least one year with very likely ...
-
Service Desk Analyst
1 week ago
Stantec Orlando, United StatesService Desk Analyst RB ) · Description · Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 28,000 employees in over 400 offices worldwide. Bringin ...
-
Service Desk Analyst
1 week ago
Stantec Orlando, United StatesService Desk Analyst RB ) · Description · Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 28,000 employees in over 400 offices worldwide. Bringin ...
-
Service Desk Analyst
2 weeks ago
Mastech Digital Orlando, United StatesJob Title: Service Desk Specialist · Job Location : Orlando, FL · Support affiliates by assisting with IT services such as hardware and software troubleshooting, printing, file sharing, etc. · ESSENTIAL DUTIES & RESPONSIBILITIES · Installs new personal computer systems · Reviews, ...
-
Service Desk Analyst
3 weeks ago
Mastech Digital Orlando, United StatesJob Title: Service Desk Specialist · If you think you are the right match for the following opportunity, apply after reading the complete description. · Job Location : Orlando, FLSupport affiliates by assisting with IT services such as hardware and software troubleshooting, pri ...
-
Remote Service Desk Analyst
3 weeks ago
Insight Global Orlando, United StatesJob Description · Remote Service Desk Analyst to support internal employees in another country · We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmativ ...
-
Deal Desk Analyst
3 weeks ago
Automatic Data Processing Maitland, United StatesADP is hiring a Deal Desk Analyst / Deal Consultant - Commercial Operations Center of Excellence (CoE) The Deal Desk Analyst is a key facilitator for the Sales teams. You will serve as a trusted advisor and subject matter expert on deal policies, con Solutions, Analyst, Business ...
-
Deal Desk Analyst
4 days ago
ADP Maitland, United StatesJob Description · ADP is hiring a Deal Desk Analyst – Major Account Services (MAS) Commercial Operations Center of Excellence (CoE) · This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organizati ...
-
Deal Desk Analyst
3 weeks ago
ADP Maitland, United StatesADP is hiring aDeal Desk Analyst – Major Account Services (MAS) Commercial Operations Center of Excellence (CoE)This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization. We are seeking an ...
-
Deal Desk Analyst
1 week ago
ADP Maitland, United States Not SpecifiedADP is hiring a · Deal Desk Analyst · – Major Account Services (MAS) Commercial Operations Center of Excellence (CoE) · This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization. We are see ...
-
Food and Beverage Analyst
2 weeks ago
Caribe Royale Orlando, United StatesScope of Position · The F&B Analyst will be responsible for supporting all analysis in our Food and Beverage divisions at the Caribe Royale Orlando and Buena Vista Suites Orlando; this includes running various daily/weekly/monthly reports to analyze food consumption, assisting in ...
Help Desk Analyst - Orlando, United States - Visium Resources, Inc.
Description
Job Description
Job Description10916
Introduction
Visium Resources has been asked to identify candidates for Help Desk Analysts for the following contract positions in Orlando, FL. These will be onsite positions for a long term duration of at least one year with very likely yearly extensions.
Summary:
The Help Desk Analysts will:
Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc.
Software: Windows OS, Microsoft Office, applications, VPN, Netmotion
Job Description:
Qualified candidates would have the following:
Minimum Qualifications:
Additional Technical Preference: