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    Banking Department-Corporate Customer Service Associate - New York, United States - Bank of China

    Bank of China
    Bank of China New York, United States

    3 weeks ago

    Default job background
    Description

    Introduction:

    Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

    Overview:

    The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

    Responsibilities:

    Include but are not limited to:

    Customer Service, Reporting and Operational Support:

    • Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
    • Collect customers identification documents in accordance with the banks KYC policy.
    • Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
    • Cross-sell bank products and services based on customer needs in accordance with the Banks policies and procedures
    • Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
    • Prepare bank correspondences to customers and handle any returned mailing
    • Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
    • Input, maintain debit cards within system
    • Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services
    • Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
    • Conduct internal account reconciliation

    Compliance:

    • Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
    • Send, process and follow up RFI
    • Identify and escalate compliance related red flags or suspicious activities
    • Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
    Qualifications:
    • Bachelors degree in Business or related field is required; Masters degree or above is preferred
    • At least 1-3 years of work experiences in banking business and banking operation is required for Associate level
    • Demonstrate adequate knowledge of banking products and services, and banking operational procedures
    • Bilingual ability in Mandarin (verbal & reading proficiency) is required
    Pay Range

    Actual salary is commensurate with candidates relevant years of experience, skillset, education and other qualifications.

    :
    USD $42, USD $90,000.00 /Yr.
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