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    ServiceNow Program Manager - Washington, United States - Hruckus LLC

    Hruckus LLC
    Hruckus LLC Washington, United States

    3 weeks ago

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    Description
    Veteran Firm Seeking a ServiceNow Program Manager for an Onsite Assignment in Washington, DC


    My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.


    We want to fill a ServiceNow Program Manager role for OCTO - Office of the Chief Technology Officer with the DC Government.


    The ideal candidate has 11+ years of BA experience, 8+ years of experience in IT project/program management, including planning, budget tracking, status reporting, and risk management, and 5+ years of experience with the ServiceNow platform, including implementation and ongoing enhancements among multiple stakeholder organizations.

    If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.

    Thanks,

    Stephen M Hrutka

    Principal Consultant

    Executive Summary:

    HRUCKUS is looking to hire a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms, to advise OCTO leadership on change implementation and project delivery.


    Position Description:

    As the ServiceNow Program Manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage.

    Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.


    Position Responsibilities:

    • Creating a detailed plan for project execution
    • Managing implementation processes, including project financials, progress tracking, and metrics
    • Monitoring the change control process, testing, release to production, and delivery
    • Ensuring projects are delivered on time, within budget, and within scope
    • Managing relationships with stakeholders and third parties
    • Measuring project performance
    • Creating and maintaining project documentation
    • Performing risk management
    • Providing regular updates to senior management

    Position Duties:

    • This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
    • Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
    • Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
    • Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
    • Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
    • Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
    • Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

    Position Qualifications:

    • Minimum 8 years in IT project/program management and 5 years in Agile development
    • Excellent oral and written communication skills, effective in challenging and evolving environments
    • Expertise in program/project planning, budget tracking, status reporting, risk management
    • Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
    • Experience managing User Stories and Product Backlog in ServiceNow
    • Bachelor's Degree or equivalent work experience

    Minimum Education/Certification Requirements :
    Bachelor's degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

    Skills Matrix:

    Skill Required/ Desired Years of Experience Demonstrated experience IT project/program management, including planning, budget tracking, status reporting, risk management Required 8 Demonstrated experience with the ServiceNow platform, including implementation, and ongoing enhancements among multiple stakeholder organizations Required 5 Demonstrated experience with ServiceNow's capabilities in the IT Service Management function Required 5 Experience managing User Stories and Product Backlog in ServiceNow Required 5 Demonstrated experience with Agile Software development methodology, including qualitative and quantitative measurement of quality Required 5 Experience with briefing C-suite staff on the status of enterprise projects Required yrs.

    BA experience Required yrs. Software Development Lifecycle experience Required yrs. requirements gathering and documentation Required yrs. MS Office/PowerPoint experience Required 11 Bachelor's degree in IT or related field or equivalent experience Required
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