Senior Director, Business Operations - New York, United States - NYC Health + Hospitals

Description

About NYC Health + Hospitals:

Empower Every New Yorker Without Exception to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the citys five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description:

The Business Operations Sr. Director partners with the Sr. Assistant Vice President in the development and integration of the Office of Business Operations into the infrastructure of the Health System including related initiatives, services and programs.

The Sr. Director analyzes, and evaluates the business needs and serves as the liaison between the business, quality, ambulatory, clinical and pharmacy teams. Collaborates with Administrative leadership and the clinical community to provide feedback for projects and initiatives. Acts as the internal expert in terms of what a business operations project is, and is not capable of, and is responsible for knowing what changes have been made to the project/initiative. This role directs and implements financial and strategic planning activities related to the integration of administrative practices into the processes of the Health System. He/She will have operational expertise, program management, leadership, direction, and oversight for Business Operations initiatives managed or supported by the Senior Assistant Vice President of Business Operations and Health System SVP of Business Operations.

Responsibilities include participation in the design of program goals, timelines and objectives; supervision of project operations; assisting with defining measurable and actionable metrics; supervision of objectives within the programs, development of relationships including interactions with corporate partners, supply chain, procurement, pharmacy, nursing and physicians. He/She will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.

This position will report directly to the Sr. Assistant Vice President and work closely with the Senior Leadership to focus on several areas including, but not limited to, training, staff development, retention & hiring, partnership with business development, client relationship building, P&L management, strategic leadership, resource utilization, financial reporting, performance improvement, use of technology, regulatory compliance, clinical education, management of appropriate drug utilization, drug spend analysis, and quality improvement activities.

The selected individual will be a member of the Business Operations Management team and will be expected to interface with other leaders within the organization for collaborative direction and decision making. This role will have several direct reports.

1. Strategic Planning

• Initiates and develops the strategic plans, policies and procedures for areas of the business where there is need, including content and infrastructure.
• Identifies and develops new business initiatives and opportunities consistent with the mission and strategic direction of the Health System under the direction of Senior Leadership.
• Establishes and measures organizational performance against goals and objectives. Ensures results are defined and measurable and are focused on growth, improving outcomes, clinical effectiveness and patient safety.
• Leads daily operations, interprets changes in the marketplace, generates ideas, and participates in initiatives that increase our market advantage.
• Define aim, objective, metrics, and process measures to implement management controls and reporting procedures to ensure that the department has up to date situational awareness of all core issues and operating data pertinent to sound decision making.

2. Financial Management

• Reviews and prioritizes financial and capital expenditures by assessing profitability, alignment with business objectives and budget parameters.
• Provides financial and administrative oversight and problem resolution guidance.
• Develops and oversees the budget for the department; advise and assist the company with expense budget and cost forecasting.

3. Operational Performance

• Monitors and evaluates the impact of industry trends on the areas current business performance and competitive outlook.
• Analyzes competitors services and prices, synthesizes information, and develops a cohesive, integrated marketing strategy and action plan.
• Ensures active communication with all external and internal constituencies to establish strong relationships that are complimentary and consistent with organizational goals and strategic needs.
• Ensure that staff is properly allocated with appropriate resources in order to achieve project deliverables and expectations of clients, while maintaining appropriate revenue goals and margins.

4. HR Development

• Hires, trains, supervise, counsels and evaluate direct reports.
• Mentors developing Operational Leaders on performance improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
• Manage staff development and training with a focus on productivity, staff retention, travel and expense, billability.
• Conducts and submits annual performance appraisals.

5. Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.

6. Analyzes business needs and ensures that functional and technical requirements are documented.

• Develops POCs, Project Charters, Project and Business Plans.
• Prepares routine project status reports.
• Provide regular project status information to team members, including attending required meetings and following-up on action items.

7. Establishes and maintains working relationships with the organization in order to obtain information and content from providers for health system selections.

8. Develops or assists in the development of work plans, task sequencing, and runs test cases to evaluate the extent of how tasks may be performed concurrently.

9. Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.

10. Develops and manages best-practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.

11. Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.

12. Ability to coordinate or manage multiple projects across the Health System.

13. All other Duties as Assigned

Minimum Qualifications:

1. A Baccalaureate Degree in Business Administration, Computer Science, Management or other related discipline from an accredited college or university; and,

2. Six years of satisfactory, full-time paid responsible experience in information processing, program management, systems development or related activity in a large governmental agency, hospital or health care facility, or hospital-related business firm, three years of which shall have been in a managerial capacity; or,

3. A Master's Degree in Business Administration, Computer Science or other related discipline, and five years experience as outlined above, one of which must have been in a managerial capacity; or,

4. A satisfactory equivalent combination of education and experience.

Department Preferences

• Minimum of seven (7) years progressively responsible senior management experience in a related field
• Five (5) years experience in Healthcare Analytics management within a healthcare environment
• Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs
• Advanced interpersonal skills
• Excellent oral and written communication skills
• Masters Degree in Business, Health Administration or Healthcare
• Administrative and project management knowledge

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs