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    Information Technology Desktop Support - Philadelphia, United States - London Approach

    London Approach
    London Approach Philadelphia, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    We are seeking a skilled and experienced IT Desktop Support Technician to join our team in Philadelphia, PA. The ideal candidate will have at least 3 years of experience in providing high-level desktop support in an enterprise-level, Microsoft environment. This role requires daily on-site presence and involves a range of responsibilities from troubleshooting hardware and software issues to supporting our network infrastructure.

    Fully Onsite in Philadelphia, PA

    Lawfirm experience desired, but not required

    Contract to Hire - $30.00/hr

    Health Benefits Available while on contract

    Key Responsibilities

    • Provide Tier 1 and Tier 2 desktop support, resolving technical issues related to Microsoft operating systems, Office suite, and other software applications.
    • Perform hardware and software installations, configurations, and updates.
    • Assist in maintaining and monitoring network infrastructure, including wireless and wired networks.
    • Troubleshoot issues related to printers, scanners, and other peripheral devices.
    • Support mobile devices, including configuration and troubleshooting of iOS and Android devices.
    • Collaborate with IT team members to diagnose and resolve complex issues.
    • Maintain accurate records of issues, repairs, and resolutions in the IT ticketing system.
    • Conduct regular system backups and perform data recovery tasks as needed.
    • Assist in the implementation of new technologies and system upgrades.
    • Provide user education and support, including creating user guides and conducting training sessions.
    • Ensure compliance with company policies and IT best practices.

    Qualifications

    • Minimum of 3 years of experience in an IT desktop support role, preferably in an enterprise-level environment.
    • Strong knowledge of Microsoft environments, including Windows operating systems, Office suite, and Active Directory.
    • Experience with hardware and software troubleshooting.
    • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
    • Excellent problem-solving skills and the ability to work independently.
    • Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.
    • Ability to handle multiple tasks simultaneously and prioritize effectively.
    • High school diploma or equivalent; higher education or certifications in IT or related field are a plus.
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