Desktop Support Professional - Philadelphia, United States - JPC Partners

Description

JPC Partners is looking for an outgoing and friendly onsite Desktop Support Professional with a Customer Service mindset for our client. Please note that this is a full time onsite role in Philadelphia. You will provide technical assistance to all company co-workers local and remote. Responsibilities include full desktop administration, life-cycle management, assisting setting up computer hardware systems, printers, scanners, operating system installations, application upgrades. Supporting user community with all levels of troubleshooting IT issues.
Responsibilities:

• Support and maintain corporate desktop environments.
• Deploying IT equipment for users that are local and remote.
• Windows AD administration
• Office 365 administration and support
• Desktop Imaging and life-cycle management
• Problem resolution
• Work within Helpdesk and IT group

• 3-5 years of experience as a Desktop Professional
• Experience supporting 200+ workstations within an IT team
• Windows Desktop knowledge
• Networking troubleshooting
• Technical knowledge and administration of Active Directory
• Imaging workstations and Corporate Imaging expertise
• Hands-on hardware and software troubleshooting
• Remote Support of desktop environments
• Customer Support

• Team-oriented and skilled in working within a collaborative and remote environment.
• Provide support and guidance to IT staff as needed.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into Linux and Unix issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.