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    Desktop Support Analyst - Philadelphia, United States - American IT Staff

    American IT Staff
    American IT Staff Philadelphia, United States

    3 weeks ago

    Default job background
    Description
    Company Description

    Bilingual in French is MUST

    Job Description
    • Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
    • The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
    • The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
    • Candidates should speak and write both English and French.
    • The Support Analyst will provide support to End Users on a variety of computing issues.
    Qualifications
    • Diagnose, resolve, and follow-up on issues relating to various user computing issues
    • Provide technical support by phone, remote access, deskside, or site visits as required
    • New hire device setup/Imaging
    • Experience utilizing ticketing systems
      • Ensure tickets are accurately documented and resolved in accordance
    • Device inventory management
      • Position may require working extended hours or occasional night/weekend as required
    • Excellent communication skills both verbal and written
    • Ability to multi-task in a fast-paced environment
    • Office 365 Productivity Tools
    • VPN troubleshooting/connectivity
    • Mobile Device Support
    • Follow client Compliance standards
    Additional Information

    Abhishek Kumar

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