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    IT Support Analyst - Philadelphia, United States - Essity

    Essity
    Essity Philadelphia, United States

    2 weeks ago

    Default job background
    Full time
    Description

    About the Role

    Essity North America is looking for an experienced IT Support Analyst that will be responsible for helping handle and work with any IT issues in our Philadelphia office.

    The ideal candidate should/could live in Philadelphia.

    We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

    What You Will Do

  • Installation and replacing end user IT workplace equipment (pc's, smartphones, printers, collaboration tools);
  • Provide Remote and In-person technical assistance Support managing local servers and networks in collaboration with global IT teams;
  • Processing and taking ownership of tickets from customers;
  • Administration of IT assets (hard- and software);
  • Training and education of users in relation to IT workplace and collaboration tools;
  • Contributing to improvement of IT services and knowledge databases;
  • Occasional rotating after hours on-call support;
  • Assist and/or manage IT related projects as needed
  • Supporting local applications (where applicable and in line with global policies);
  • Following (internal and external) audit requirements.
  • Manage IT vendor visits as needed
  • Attentive detail to work with a focus on documentation

    • Who You Are

  • Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire;
  • Two - Five (2-5) years desktop experience in Information Technology;
  • CRM experience a plus
  • Solid understanding of Microsoft Windows Operating Systems and Microsoft Office;
  • Understanding of ITIL best practices preferred;
  • Requires sound working knowledge in Intel based personal computing environment;
  • Desire to provide the highest levels of service to customers;
  • Above average communication skills, verbal and written;
  • Self-motivated
  • Great interpersonal skills;
  • Good problem solving, decision making, resolution, and organizational skills;
  • Travel: Ability to travel, if necessary.

    • About Our DEI Culture

    Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.

    As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.

    What We Can Offer You

    At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

    Compensation and Benefits:

    Expected Compensation

    Competitive annual salary + annual incentive bonus + benefits

    Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

    Along with competitive pay you will be eligible for the following benefits:

  • United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
  • Wellness program provided through Rally
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match and annual employer base contribution
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • PTO offering with Paid Holidays
  • Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
  • Employee discounts program
  • Scholarship program for children of Essity employees.

    • Additional Information

    The Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to race,color, gender, sex, age, religion, creed,national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mentaldisability, medical condition, military andveteran status, gender identity or expression,genetic information, or any othercharacteristic protected by federal, state, orlocal law.

    If you require reasonableaccommodation as part of the applicationprocessplease contact

    Together, we are improving lives, every day

    Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

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