Desktop and Mobility Support - Philadelphia, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Philadelphia, United States

    4 weeks ago

    Tata Consultancy Services background
    Description

    Account / Client

    Eli Lilly and Company

    Job Title

    Desktop and Mobility Support

    "ROLE" as per TCS Role Master

    Desktop and Mobility Support

    Candidate for this position to be offered with TAIC or TCSL as Entity

    Relevant Experience

    (in Yrs)

    7-10 Years

    Must Have Technical/Functional Skills

    Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

    Experience Required

    Roles & Responsibilities

    ·Provide remote desktop level L2/L3 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI

    ·Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.

    ·Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

    ·Deployment of device drivers and windows patch updates

    ·Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

    ·Manage the Security compliance health status of end user workstations

    ·Monitor security patching status and remedy deficiencies proactively