- Obtain business requirements, perform initial analysis, provide budget estimation, research and propose computing solutions for implementation as well as plan and implement those solutions.
- Responsible for developing project timeline and delivery of medium to large scale projects.
- Identify and document business requirements and opportunities to improve end user computing.
- Research best practices and design solutions.
- Evaluate products both hardware/software and prepare justification and recommendations for procurement.
- Responsible for documenting process and procedure to support end users.
- Responsible for identifying process improvement opportunities to increase customer satisfaction rating.
- Responsible for accurately tracking corporate assets and license compliance.
- Testing and implementation of client and server-based applications.
- Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.
- Installation of end user hardware and software.
- Dispatch and manage third party vendors for on-site support.
- Effective troubleshooting.
- Certifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus.
- Experience with enterprise desktop and mobile management systems
- Experience with Office365 a plus but not required
- Ability to create complex software packages and distribute to end users
- Experience with Active Directory and GPOs a plus but not required
- Previous Scripting experience
- Extensive SCCM experience
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Support Engineer Partnersupport
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Integrated Logistic Support Engineer
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Integrated Logistic Support Engineer
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AgustaWestland Philadelphia Corporation Philadelphia, United States1. Summary of Position: · The AW609 Integrated Logistic and Support Engineer (the resource) provides a key function of the AW609 entry into service plan. The resource will support ongoing operations from a technical and customer service standpoint, and coordinating for the logis ...
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BSS Support Engineer
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Customer Support Engineer
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Systems Support Engineer
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Customer Support Engineer
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IT Support Engineer
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Desktop Support Engineer - Camden, United States - firstPRO, Inc
Description
firstPRO is hiring a Desktop Engineer for our client located in Camden, NJ. This role is a 12-month contracting opportunity and has a hybrid work model. Some travel included.
Responsibilities
Skills
