Desktop Support - Philadelphia, United States - CGFNS International, Inc

Description

Job Type

Full-time

Description


Job Type: Exempt


Work Location:
On-site / Philadelphia office/University City (4-days/week)


Department: Information Technology Operations / Help Desk


Available Work Schedule (Days & Time): 9:00 - 5:30


Overview

Provide on-site and remote technical assistance to all CGFNS co-workers local and remote.

Responsibilities include full desktop administration, life-cycle management, assisting setting up computer hardware systems, printers, scanners, operating system installations, application upgrades.

Supporting user community with all levels of troubleshooting IT issues. Providing support for the phone system, addressing, and resolving questions related to voice issues.

Requirements


Essential Functions and Responsibilities

• Support and maintain corporate desktop environments
• Deploying IT equipment for users that are local and remote
• Windows AD administration
• Office 365 administration and support
• Desktop Imaging and life-cycle management
• Must have excellent customer service skills
• Must have superior problem solving skills
• Work within Helpdesk and IT Operations Department
• Telephony / VOIP Communications (Dialpad, Ring Central, etc)

Qualifications

Education:

• 2-4 year degree or equivalent work experience
• Professional Certifications are a plus

Experience, Skills, & Abilities:

• 2-4 years technical hands-on experience
• Active Directory Experience
• Break/Fix Desktops, Laptops
• Imaging experience
• Hands-on hardware and software troubleshooting
• Telephony VoIP experience
• Supporting 300+ workstations within an IT team
• High level of customer service

Personal Attributes:

• Team-oriented and skilled in working within a collaborative and remote environment
• Provide support and guidance to IT staff as needed
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good written, oral, and interpersonal communication skills
• Ability to conduct research into Linux and Unix issues and products as required
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed
• Keen attention to detail

Work Conditions:

• 40-hour work week, 4 days in office
• On-call and after hour availability when required
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Office environment (Cubes, Desktops, Offices)
• Located on the 3rd and 4th Floor in Philadelphia / University City

About CGFNS International, Inc

CGFNS International is an immigration neutral nonprofit organization that helps foreign educated healthcare professionals live and work in their country of choice by assessing and validating their academic and professional credentials.

We provide foreign students and healthcare professionals with a comprehensive assessment of their academic records to facilitate their successful admission to schools in the US and other countries.

We help protect migrating healthcare professionals by advocating for ethical recruitment practices and continuously monitoring the global landscape for developing trends in employment recruitment and workplace norms.

CGFNS International is an NGO in Consultative Status with the United Nations Economic and Social Council (ECOSOC), which serves as the central forum for international and social issues.

CGFNS International, Inc. is an Equal Opportunity employer committed to inclusion and diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

CGFNS International, Inc.

will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.