Brendan Bolger

Information technology professional with 8 years’ experiencein applying diverse technical skillset to help client organizations solve network communications, audio/video conferencing, and cybersecurity challenges. Experience providing on-site direct support to client organizations that include PWC, Eli Lilly, BoozAllen Hamilton, and the US Environmental Protection Agency. Currently seeking to expand cybersecurity focus and impact for organizational information security challenges. 

Unified Communications(UC)Management Responsibilities▪Responsible for administration and support for voice, video, data communication systems and services including telephony, collaboration systems, softphones & voicemail.▪Issue remediation methodologies in various Unified Communication environments from initial triage to root cause analysis.▪Standardize operations and configurations of client UC infrastructure and correlating end user technologies. Cybersecurity ResponsibilitiesAsset Inventory & Configuration Management▪Actively managingall Unified Communicationsassets connected to clientinfrastructure physically, virtually, remotely, and those within cloud environments, to accurately inventory and configurethe totality of assets that need to be monitored and protected. Specific examples include: oManaged/supported global deployment of Intel NUCs via Airwatch mobile device management. Pushed OS build/security updates via tags.oGenerating new SSL certificates for codecs that had a domain name change or that had expired certs via an internal PKI infrastructure.oAssisted in ITIL Change Management activities for updated policy/procedures.Identity& Access Management▪Usingprocesses and tools to create, assign, manage, and revoke access credentials and privileges for user, administrator, and service accounts for Unified Communicationsassets and software.Specific examples include:oTested Okta SSO implementation for Cisco Webex prior to company live launch.oBuilding Cisco IP phone profiles in Cisco Unified Communications Managerwith an emphasis on logical groupings of calling features, voice mail access & storage and security profiles.oProvisioned and deprovisioned 35,000+ Webex end-user accounts in Cisco Control Hub for a multinational pharmaceuticalcompany.oAssigned access rights and permissions for Webex via Cisco Control Hub depending on user role within organization.oWorked alongside Zscaler Team to ensure Cisco codecsauthentication and network connectivity.Vulnerability Management▪Continuously assessing and tracking vulnerabilities on all Unified Communications assets within the client’sinfrastructure, toremediate, and minimize, the window of opportunity for attackers.Specific exampleincludes:oCollaborating with PWC Qualys Team to identify and remediate vulnerable collaboration hardware that was connected to internal network within site's main distribution frame & intermediate distribution frame closets.Network Monitoring & Defense

▪Operate processes and tooling to maintain comprehensive network monitoring and defense against security threats.Specific example includes:oTracking of client specific endpoints in a proprietary software monitoring tool to escalate incident management processes.Incident Response and Recovery▪Preparing for, detecting, containing,and recovering from information security incidents. Specific examples include:oAssistingin ITIL Major Incident Management activities for site/global outagesas well as documenting root cause analysis documentation andother aligning procedures.oManagementof 200+ Cisco codecs connected via Zscaler encryptionthoughCisco Control Hub, Wireshark.oTroubleshooting connection issues between the Intel Unite Hubs to Intel Unite PIN server when wirelessconnection PINs were not displaying in conference room for users

West Chester University - Bachelors Degree 2013