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    Customer Success - San Francisco, CA, United States - Aidaly Corp

    Aidaly Corp
    Aidaly Corp San Francisco, CA, United States

    3 weeks ago

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    Description

    In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy.

    COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home.

    As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families to find and afford.

    Now more than ever, families are compelled to provide increasingly complex care in the home as a safer, more affordable option for long-term care.

    At Aidaly, we're on a mission to reimagine in-home care for our most vulnerable populations. Our unique model puts family caregivers at the center of care delivery and addresses SDoH from within the household. Aidaly provides family caregivers with the training, support, and compensation they need to deliver high-quality care in the home.

    With a combination of technology & human support, Aidaly's platform empowers families to keep their loved ones living in their homes and communities longer while filling a critical homecare workforce need.

    5m in Seed funding from a world-class group of investors, including SevenSevenSix, Scribble Ventures, Operator Partners, Primetime Partners, Precursor, and many angels with deep fintech and healthcare experiences.

    Work directly with leadership to shape and execute our customer success strategy from the ground up
    Embody the Aidaly brand and values in every interaction with the customer
    field general inquiries and specific customer questions
    Manage and contribute to the development of our robust database of programs and benefits
    Collaborate with the Product and Operations teams to design internal tools & systems that improve the customer experience
    Be the voice of the customer, communicating customer and market feedback to our executive team and cross-functional leads (sales, product, marketing, etc.)Document and operationalize all interactions with product and customer to ensure consistent UX across user types and geography
    You speak fluent English and Spanish
    Generous stock options grant

    As a member of team Aidaly, you will have the opportunity to drive impact in your community and gain exposure to all functions of a growing business.

    If you take pride in getting things done, have healthy and positive communication skills, and have a passion for helping underserved families, we encourage you to apply.

    Aidaly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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