Customer Success - San Francisco, CA, United States - StyleAI

Description

StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Seona, Crafta, and Adwin, helping businesses automate their entire digital marketing strategy. We are also partnered with the SEO industry leader Semrush and data analytics platform SimilarWeb.

Our team has turned down offers from Airbnb, Microsoft, Pinterest, IMC Trading, CrowdStrike, Shopify, Palantir, and Cisco to pursue our own vision instead.

Our mission is to democratize digital marketing for all businesses. With StyleAI, it's easier than ever for small businesses to establish a strong online presence.

As the Head of Customer Success at StyleAI, you will play a pivotal role in ensuring the satisfaction and success of our valued customers.

You will lead a team dedicated to building strong relationships, providing exceptional support, and driving adoption of our AI-powered marketing automation platform.

You will work closely with cross-functional teams to gather customer feedback, identify opportunities for improvement, and champion initiatives to enhance the overall customer experience.

Develop and execute strategies to drive customer success, retention, and expansion.

• Build and lead a highperforming Customer Success team, providing mentorship, guidance, and support.
• Establish processes for onboarding, training, and ongoing support to ensure customers derive maximum value from our platform.
• Implement metrics and KPIs to measure customer satisfaction, usage, and retention, and use datadriven insights to inform decisions.
• Serve as a trusted advisor to key accounts, offering strategic guidance and personalized solutions to help them achieve their marketing objectives.
• Stay informed about industry trends, best practices, and emerging technologies in marketing automation to continuously improve our offerings.

Bachelor's degree in Business, Marketing, or a related field

• 3+ years of experience in Customer Success or Account Management roles within a SaaS environment, preferably in the marketing technology space.
• Proven track record of building and leading highperforming teams, driving customer success, and achieving revenue targets.
• Strong understanding of marketing automation, AI technologies, and digital marketing strategies.
• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
• Join StyleAI and be part of a forwardthinking team that is shaping the future of marketing automation with AI.