Customer Success - San Francisco, United States - 11x

Description

Introducing 11x
At 11x, we're building AGI within the context of work. We're building fully autonomous Digital Workers.

Growing at an extremely rapid pace with a world class team on a mission to change the very nature of work.

Over 4 billion hours are spent on menial tasks at work, every month.

Our mission at 11x is to unleash the future of work - Digital Workers - on the world and automate menial and laborious work so that people have the space to work more creatively, with higher leverage.

Our culture is based on extreme velocity, full ownership, and pushing the boundaries. If you're looking to do work that will accelerate your career to new heights, please apply.


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About the team
11x established the Digital Worker category by building the worlds first AI Sales Development Rep (SDR).

As the leaders in deploying LLMs to automate end-to-end jobs, and we're working to build Artificial General Intelligence (AGI) within the context of work.

We believe the future of work is autonomous and that unleashing Digital Workers will have massively disruptive and positive consequences in how people work, with each other and with AI.

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What is this role?

• Own and drive customer success outcomes and value by ensuring satisfaction with our AI products and services.
• Deliver worldclass onboarding experience for our customers and facilitate seamless transition from sales team.
• Work closely with customers to understand their outbound strategies, goals, customer personas and ICPs whilst providing strategic guidance on their outreach campaigns
• Work closely with the CEO and Head of CS to implement strategies and processes to maintain and improve customer health and retention.
• Act as a liaison between customers and our product/eng team to communicate feedback and influence product roadmap.

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About you

• Exceptional communication and relationshipbuilding skills, with the ability to influence and negotiate effectively with internal and external stakeholders across functions.
• High empathy and passion for customer love.
• High energy and proactive attitude, with strong analytical, creative problemsolving, and project management skills.
• Resourceful and fast learner, with the ability to adapt to fastpaced, constantly shifting environments.
• Structured and organized approach with keen attention to detail.
• Experience in working in a fast growth environment (startup, consulting, banking).

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Closing
At 11x, we're dedicated to fostering an inclusive environment regardless of gender identity, orientation, or expression.

Our mission is to eradicate exclusivity and barriers and encourage fresh thinking and perceptions to build a multi-billion dollar outcome and fundamentally change the future of work.

We don't define ourselves by race, gender, or age.