Customer Success - San Francisco, CA, United States - Coperniq

Description

Full Time] Head of Customer Success at Coperniq (United States) | BEAMSTART Jobs Head of Customer Success
Full Time
Remote Work
Stock Options

Our workflow software specifically caters to solar and energy contractors, enabling them to transcend traditional boundaries and become the utility companies of the future.

Our platform simplifies and streamlines operations by replacing Salesforce, spreadsheets, pencil-&-paper, and other disjointed workarounds with a comprehensive, industry-specific application that serves the unique needs of the energy workforce.

By reducing soft costs per installation and accelerating project completion times, Coperniq dramatically increases operational efficiency.

Further, we help transform service calls from a cost burden into a revenue engine by integrating real-time health checks for installed systems, automating service tickets, and driving referral revenue.

In essence, Coperniq is more than just a platform – it's a launchpad for the energy contractors of the future.

By helping our users deploy projects faster, maintain systems effectively we're paving the way for the next generation of utility companies.

As our Head of Customer Success, you'll play an integral part in changing the face of the energy industry.

Your role involves helping our customers harness the full power of our platform, ensuring they realize the benefits of deploying projects faster, maintaining systems efficiently.

Develop and implement customer success strategies that drive product adoption, increase customer value, improve retention, and reduce churn.
Foster a culture of Customer Success within Coperniq, liaising effectively with Sales, Marketing, and Product Development teams.

Collaborate with Sales to identify upsell opportunities, driving revenue growth and ensuring our customers maximize the value from our platform.

Build and lead a high-performing Customer Success team that embodies our commitment to excellence and customer-centric innovation.

Minimum of 5 years of experience in a Customer Success leadership role, ideally in a B2B SaaS or tech environment, during which you have progressed from an Individual Contributor to a Team Leader.

Excellent leadership skills, with experience building and managing teams.
5% stock options
~ Comprehensive Health Benefits: 90% coverage for medical, dental, and vision insurance
~Relocation Stipend:
$5,000 - $10,000 to assist with relocation if required
~4 weeks PTO + winter holiday
~ You'll have a pivotal role in shaping our company's future while helping our customers transition into the new utility companies of the future. Workflow software for solar & energy contractors ????
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