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Level Ii Support Specialist
3 days ago
Olive Branch Support Services, LLC Essex County, NJ, United StatesOlive Branch believes that everyone deserves to live a full, more independent life. We provide in-home support to individuals with brain injuries. We strive to match your skills to the needs supports of each case. This provides maximum success both for you and the individual serv ...
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IT Support Specialist
2 days ago
Elyon International New York, United StatesThe Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...
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IT Support Specialist
1 week ago
Miles Ahead 91 Consultants New York, United StatesRoles & Responsibilities · - You will support our core platforms - user support, ticketing, procurement, and provisioning · - Document all processes and update current documentation for the established process · - Complete and document assigned project work and provide updates to ...
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IT Support Specialist
3 days ago
NUBYT, Inc. New York, United States**Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...
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IT Support Specialist
1 week ago
Tech Experts New York, United StatesIT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...
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IT Support Specialist
6 days ago
Qrypt New York, United StatesQrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critica ...
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Peer Support Specialist
1 week ago
Allwel Staten Island, United States**Job Type**: Per-Diem · **Special Requirements/Qualifications**: NYS Peer Supports Certification · The primary function of a PEER Support is to assist a client in only the way someone who has walked in their shoes can. By utilizing their recovery expertise, professional training ...
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IT Support Specialist
1 week ago
GMA Accessories Inc. New York, United StatesWho We Are: · GMA Accessories is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 199 ...
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IT Support Specialist
1 week ago
Financial Information Incorporated Tinton Falls, United States**IT Support Specialist** · Financial Information Inc, (FII) has an excellent opportunity available for a hands-on, IT support role to provide desktop, infrastructure, and helpdesk support for our employees and customers on our internal systems, and internal and external products ...
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SAP Support Specialist
1 week ago
ZephyrTech Hudson, United StatesLocation: 50933 Cologne, home office possible (60%) | Contract type: Part-time, 30 hours, permanent | Job ID: 844136 · What we have planned together: · The Central Business Organization department is the REWE Group's central contact and knowledge carrier for business processes, w ...
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Banking Operations Support Specialist
6 days ago
NY Apple One jobs Jersey City, United StatesWe are seeking a talented individual to join our team as a Banking Operations Support Specialist. In this role, you will be responsible for providing Tier 1 support to investment bank clients and their back-office teams, assisting with the operational aspects of banking activitie ...
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Partner Support Specialist
1 week ago
Magnit Newark, United StatesCustomer Support · - Data Analysis · - Data Management · - Excellent Communication Skills · - Metrics · - Problem-Solving · - Product Development · - SOPS · - Strong Communication Skills · - Technical Support · - Description: · **Partner Support Specialist (TEMP)** · The Partner ...
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Peer Support Specialist
1 week ago
Allwel New York, United States**Peer Support Specialist (Bi-lingual)** · **Job Type**: · Per-Diem · **Special Requirements/Qualifications**: · NYS PEER Supports Certification · Bi-lingual: fluent spanish/english · The primary function of a Peer Support is facilitating outreach with individuals currently in a ...
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Tooling Support Specialist
1 week ago
BAE Systems York, United StatesWhat's it like working for a company that manufactures the world's greatest military combat vehicles? Inspiring · BAE Systems is an industry leader in the design, development, manufacture, systems integration, and life cycle support for ground and amphibious combat vehicles and a ...
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Is Field Support Specialist
1 week ago
RadNet New York, United States**Job Description**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its peopl ...
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Field Support Specialist
1 week ago
SPS Global New York, United States**Come explore the Power of Possibility with a career at SPS** We have an excellent opportunity for an experienced **Field Support Specialist **to come grow with our team in **New York, NY** This full-time position is ideal for someone with 1+ years of relevant experience looking ...
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Peer Support Specialist
1 week ago
HealthFirst New York, United StatesAs a valued member of the Behavioral Health Care Management Team, the Peer Support Specialist (PSS) utilizes lived experience to model recovery and support Healthfirst members who are struggling with mental health and/or substance use disorders. The PSS works directly with member ...
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User Support Specialist
1 day ago
Delaney Advantage Technologies New York, United States**Delaney Advantage Technologies**, LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Founded in 2014, our team provides ...
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Program Support Specialist
3 days ago
Zempleo Inc New York, United States**OVERVIEW**: · Our client, one of the largest Energy companies in the US providing a wide range of Energy-related products and services to its customers, seeks an accomplished **Program Support Specialist.** · **JOB ID: ** · **TITLE: Program Support Specialist** · **DURATION: 6 ...
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Technical Support Specialist
4 days ago
Moorecroft Systems New York, United States**An exciting opportunity to grow and advance your career awaits** · Moorecroft Systems is hiring for a **Technical Support Specialist **for a large, enterprise level client. · - This is a ON SITE position with a 18+ month contract._ · SOME TRAVEL MAY BE REQUIRED. · **MUST HAVE E ...
Field Support Specialist - Union City, United States - Servsys Corporation
Description
This is a field support position. Team travels to different sites and provides hands-on service.
Looking for a candidate with:
great personality
willing to ask questions
good customer service/white glove
at least 4 years of experience preferred.
Overview
The Technician is the first point of contact for the business partners of ETP. As such the Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem (either personally or through the broader ETP team). Individuals in this position may also install software, updates and upgrades on the computers, workstations and network. Technicians have direct access to our business and third-party community and are expected to treat these relationships with quality, care, and empathy that is consistent with the ETP.
Duties and Responsibilities
• Participate in on call rotation
• Provide accurate and timely updates to work tickets, incidents, and outages
• Develop a command of ITIL service management practices and customization.
• Learn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality,
data, reporting, administration, etc.)
• Receive, ticket, and route end user support issues
• Complete issue resolution
• Document all support outcomes, including resolution and notes
• Participate in updating service policies and procedures (where needed)
• Assist with commercial and custom system testing and debugging (new releases, features, etc.)
• Communicate status of issues to users (verbally or digitally)
• Learn and develop expertise in in-scope applications
• Provide the support to resolve incidents
• Maintain awareness of SGWS system environment to ensure the highest level of service and support to the
organization
• Support and maintain knowledgebase with current standards and resolution procedures
Minimum Qualifications
• Bachelor's or Technical Degree (computer science, information systems, software engineering or other industry related curriculum).
• Strong communications skills (written and verbal)
• Demonstrated patience and empathy for user community
• Ability to follow instructions
• Strong networking skills, including an ability to leverage relationships to solve problems
• Strong problem-solving skills
• Strong time management skills (i.e. works efficiently)
• Delivers Results
• Change agent
• Collaboration/Teamwork
• Critical Thinking
• Analytical Skills
• Ability to work within a team environment as well as independently
• Ability to understand application portfolio as well as how the different systems contribute to daily
business operations
Preferred Qualifications
• Possess entry level industry certification(s)
• Excellent verbal / written communication skills, strong attention to detail
• Ability to analyze and solve problems, think outside of the box and grasp technical concepts
• Ability to combine information or data to find relationships among seemingly unrelated events
• Familiarity with ITIL concepts
• Experience with ServiceNow or other support management software
• Experience with Telephony tool