IT Support Specialist - Tinton Falls, United States - Financial Information Incorporated

Description

Financial Information Inc, (FII) has an excellent opportunity available for a hands-on, IT support role to provide desktop, infrastructure, and helpdesk support for our employees and customers on our internal systems, and internal and external products and services.

• Manage the administration of FII Online, FII's webbased query system clients use to access FII's data in realtime.
• Manage first line infrastructure support for expired subscriptions, password resets and backend system infrastructure support.
• Provide Client Support by being able to effectively communicate with Clients to solve product and service issues that may arise.
• Provide Employee Support by being able to effectively communicate with FII Employees to solve infrastructure problems that may arise.
• Provide infrastructure input on projects around issues and questions on environment and technical specifications.
• Ability to work responsibly with or without direct supervision.

• BS in Computer Science, Computer Engineering, IT, or relevant degrees is nice to have but IT support and infrastructure experience is needed.
• 2+ years of IT, Infrastructure, and Tech Support experience is needed.
• Knowledge of and experience with Microsoft 365 Applications
• Knowledge of and experience with Intune Mobile Device Management (MDM)
• Knowledge of and experience with Microsoft Entra and Multi-Factor Authentication.
• Knowledge of and experience with Active Directory (Legacy) and replication to Entra
• Knowledge of and experience with Microsoft Windows Server Administration
• Knowledge of and experience with Patching/software updates
• Knowledge of and experience with Basic Azure knowledge.
• Effective Collaborator with both business and technical teams.
• Effective communication skills are needed as this role will be required to effectively work with both clients and employees.
• Able to understand and articulate short

• Broad understanding of technology marketplace and trends, with sufficient depth to assess emerging technologies and technology partners.
• Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models.
• Experience with the integration of data in legacy systems.
• Desire to work and possess interest in IT infrastructure and managing Server, PC, and end user support.

• Experience in the Financial Services Industry with a background in Back Office and Asset Servicing, preferably Corporate Actions.
• Experience with Atlassian products such as Jira, Confluence.
• Experience with continuous delivery, infrastructure as code, build automation & unit testing.
• Coding or scripting skills such as PowerShell, T-SQL, VB.Net, C#

• Salary starts at $65,000/yr. Competitive compensation will be based on education and background.
• Medical and Dental benefits.
• 401(k).

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 1 year
• 2 years

• Monday to Friday
• Weekends as needed

• Bachelor's (required)

• IT: 2 years (required)
• IT infrastructure: 2 years (required)
• Technical support: 2 years (required)

• Tinton Falls, NJ required)

• Tinton Falls, NJ 07724: Relocate before starting work (required)