- You will be the bridge between support & engineering to help provide frictionless experience to our customers while using our products. Help with fast and satisfactory resolution to their issues.
- Be the voice of customer within engineering by championing, tracking and reporting customer and support reported issues
- Facilitate Root Cause Analysis and retrospectives
- Write customer-facing technical communications to provide description, root cause and status of issues
- Collaborate with support, engineering, and other stakeholders to develop and roll out new process improvements
- Be the champion for the quality initiatives engineering teams are working on by driving the operational metrics, reporting and communication
- Help scale the existing engineering support model by driving new strategic initiatives around self-service, knowledge management and cross-training
- Represent engineering teams in front of various stakeholders to communicate status, track risks for key initiatives and support escalations
- Drive continuous improvement in our quality and customer first programs
- Minimum 7+ years of working directly with engineering teams in technical roles
- 5+ years of experience with technical product or program management experience
- Bachelor's degree or equivalent experience in Software Engineering, Computer Science, or related field
- Experience working on cross-functional initiatives with Product Engineering, Product Management, User Experience, and Customer support functions
- Experience in project planning, agile software development methodologies
- Experience in various development and planning tools like JIRA, Confluence etc.
- Executive presence and strong communication skills with audiences at all levels both internal and customer-facing
- Experience managing programs across cross-functional teams, building processes and quality initiatives
- Experience defining business metrics/KPIs/SLAs used to drive business objectives and reporting to senior leadership
- Have broad experience in their discipline to execute against organizational goals by solving complex problems through creative solutions
- Can see the big picture and has experience to drive change across multiple organizations
-
Program Manager
1 day ago
Oracle Austin, United States**Job Duties**: · - Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project fro ...
-
Program Manager
1 day ago
Q2ebanking Austin, United StatesAs passionate about our people as we are about our mission. · What We're All About: · Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, ou ...
-
Division Program Manager
1 day ago
St. David's Healthcare Austin, United States**Introduction**: · Do you have the career opportunities as a Division Program Manager you want with your current employer? We have an exciting opportunity for you to join our Central/West Texas Division which is part of the nation's leading provider of healthcare services, HCA H ...
-
Service Program Manager
1 week ago
Tesla Austin, United StatesTesla participates in the E-Verify Program · **What to Expect** · We are seeking a motivated Service Program Manager to join our dynamic Service Operations Team. In this role, you will spearhead the development and implementation of initiatives aimed at enhancing scalability and ...
-
Associate Program Manager
3 days ago
Incline P&C Group Austin, United States**Associate Program Manager, Underwriting (Auto)** · **Responsibilities**: · - Follow the Company Underwriting Manual in selection, onboarding, and ongoing management of MGA business · - Develop and implement management plans tailored to each assigned program · - Conduct regular ...
-
Youth Program Manager
1 week ago
Austin SSC Kids Austin, United StatesAustin SSC Kids is excited to add a driven social sports loving superstar to create awesome experiences for our players · Enjoy sports? Make a living supporting our 60,000+ adult and youth recreational athletes Our company's mission is to be the best part of our customer's day, a ...
-
Quality Program Management
5 days ago
Hewlett Packard Austin, United States**_ Responsibilities: _** · - Manages and leads a program involving multiple functions and project teams to promote quality culture and drive the quality improvement process for a product or service offering. · - Develops and directs development of schedules,critical deliverables ...
-
Program Manager, Selection and Product
1 week ago
Amazon Services LLC Austin, United States2+ years of program or project management experience · Come be a part of a rapidly expanding $35 billion dollar global business At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to h ...
-
Program Manager 3-proddev
3 days ago
Oracle Austin, United StatesAs a member of the Cloud Customer Enablement team, you will be working to manage internal projects and develop content to assist customers to meet their compliance requirements. The role requires coordination between the different teams such as product strategy, product managemen ...
-
Global Sox IT Program Manager
1 week ago
Tesla Austin, United StatesTesla participates in the E-Verify Program · **What to Expect** · The Tesla IT Internal Audit team's mission is to protect the company by calling attention to critical risks and driving management action to address those risks. Internal projects are driven by two guiding principl ...
-
Central Services Program Manager
1 week ago
RPM Living Austin, United StatesOverview: · Looking for something different? We ARE that something different at RPM Living. · Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and educa ...
-
Loss Control Program Manager
8 hours ago
Next Insurance Austin, United States**Location: Remote** · NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. · Simply put, w ...
-
Tceq - Program Management Specialist Ii
3 days ago
TEXAS COMMISSION ON ENVIRONMENTAL QUALITY Austin, United States**TCEQ - Program Management Specialist II** **(** **)** · **Organization**: TEXAS COMMISSION ON ENVIRONMENTAL QUALITY · **Primary Location**: Texas-Austin · **Work Locations**: Headquarters (582-HQAUS Park 35 Circle Austin 78753 · **Job**: Management · **Employee Status**: Regula ...
-
Pr and Social Media Program Manager
1 week ago
Cirrus Logic Austin, United StatesFor nearly four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for an award-winnin ...
-
Program Manager, People Data Review
1 week ago
Meta Austin, United States**Program Manager, People Data Review Responsibilities**: · - Execute end-to-end employment and privacy assessment for new and novel People related programs, projects and products to mitigate risk in line with business risk tolerance. · - Collaborate with key Legal, Privacy and H ...
-
Meta Austin, United StatesThe Integrity Measurement Operations team aims to maintain high standards of effectiveness of Meta's Operations. The Integrity Measurement Operations Program Manager will be responsible for leading complex, high cross-functional projects to completion. This individual provides op ...
-
Security Program Manager
1 week ago
Tarian Round Rock, United StatesOverview: · HSS a Tarian company specializes in managed security services in both physical and virtual high-risk environments - keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, schools, and other settings where sa ...
-
Program Manager Director
5 days ago
Total Site Solutions Round Rock, United States**Program Management Director** · **About TSS** · TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. With the increasing proliferation of data, IT environments m ...
-
Meta Austin, United States**Quality Program Manager, Global Support Operations Responsibilities**: · - Demonstrate process and operational excellence, focusing on continuous improvement and sharing of best practices to build a consistent backbone of support across our vendors and regions · - Manage comple ...
-
Therapy Program Manager Home Health Pt/ot
6 days ago
Patient Care Medical Group Austin, United States**_ASK ME ABOUT OUR SIGN ON BONUS, REFERRAL BONUS, AND FACILITY ACQUISITON BONUS_** · **_Engage your Entrepreneurial Spirit by joining the Fastest growing Start Up Medical Practice in the Country _**_Where you will have the opportunity to be a clinical architect by helping build ...
Program Manager - Austin, United States - Rapid7
Description
Job Description:
At Rapid 7 our mission is to engineer simple, innovative solutions for securitys critical challenges. We are committed to helping our customers build security into the heart of their organization. We are a leading cybersecurity company located in 120 countries and are consistently ranked as top places to work.
In this role you will be part of the engineering team working closely with support and product teams building our flagship vulnerability management product. This role will lay the foundation for growth and better customer experience through operational maturity, discipline, collaboration with support and product. We are seeking a teammate who can help our engineering organization with our quality and customer-first initiatives. Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive improvements on behalf of customers. We are looking for an individual that can lead customer and quality initiatives, build and maintain strategic relationships with a variety of stakeholders, develop repeatable processes, and help deliver results. If youre passionate about solving complex problems at scale and want to join a fast-paced organization with meaningful impact to customers by delivering quality products, then wed like to talk to you.
Location:
This role is onsite located in Austin, Texas
What you will do (Responsibilities):
What you bring (Qualifications):
About Rapid7:
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. Were on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
