Service Program Manager - Austin, United States - Tesla

Tesla

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Tesla participates in the E-Verify Program

What to Expect
We are seeking a motivated Service Program Manager to join our dynamic Service Operations Team.

In this role, you will spearhead the development and implementation of initiatives aimed at enhancing scalability and operational efficiency within our automotive service division.

What You'll Do

Identify and execute on key initiatives that improve one or more of the key organizational objectives while developing and launching new products and processes that drive customer experience and improve brand loyalty
Assess and optimize existing service processes to streamline operations, boost efficiency, and drive down operational costs
Foster close collaboration with field service, sales, marketing, business analytics and finance teams to ensure alignment of strategies and objectives
Establish robust feedback mechanisms to gather valuable insights from customers, facilitating continuous improvement in service delivery
Utilize thorough analysis of market trends, customer behaviors, and industry benchmarks to identify and capitalize on new product opportunities
Deliver regular program updates and strategic insights to senior management, informing decisionmaking processes while also collaborating with training teams to provide comprehensive education to business users involved in managing and executing business processes, as well as those affected by process adjustments

What You'll Bring

Demonstrated leadership experience, including successful management of teams or projects, with a proven ability to motivate and guide team members towards achieving organizational objectives
Proven ability to effectively manage multiple projects concurrently, adeptly prioritize tasks in a fastpaced environment, and confidently navigate challenges and ambiguity
Demonstrated capacity to quickly grasp new concepts, proactively seek clarification, and exhibit strong interpersonal skills, while maintaining selfmotivation and adaptability
Track record of cultivating positive relationships with internal business functions globally, as well as external vendors coupled with first principles approach to problem solving with outstanding verbal and written communication skills, capable of delivering polished presentations to seniorlevel managers, executive leadership, and engaging directly with customers
Flexibility to travel up to 25% of the time to support various business initiatives and engagements

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Familybuilding, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, shortterm and longterm disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Backup childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.