Program Manager, Selection and Product - Austin, United States - Amazon Services LLC

Amazon Services LLC

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

2+ years of program or project management experience

Come be a part of a rapidly expanding $35 billion dollar global business At Amazon Business (AB), we stand at the intersection of tech & retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations thrive.

AB Services is looking for an experienced leader with a proven record of delivering results, to own and execute high visibility, strategic and revenue generating initiatives.

This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon, solving complex problems and bringing big ideas to life for our customers.

We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions for individual proprietors, small-medium businesses, global organizations, and everything in between.

As a Program Manager on Amazon Business Services' Selection and Inputs team, you'll be responsible for a critical component of our bid response and ongoing customer management processes.

You will enable us to respond quickly and effectively to multi-million dollar deals that include requests for services (e.g., Manual Replenishment, Vending, Installation).

You will coordinate with other teams across Amazon Business and the broader Amazon Worldwide Stores organization to build product basket solutions and build change management identification and implementation mechanisms and ensure products remain in-stock to enable continued service engagements.

This role requires advanced knowledge of Excel, comfort working with large datasets, and the ability to rapidly adjust priorities in an ambiguous, high-growth environment.

This high visibility role will require regular communication with business leaders, collaboration with tech and non-tech teams, and influence on partner team's operations.

You will report on program performance to senior business leaders in weekly business reviews.

You will work with Product and Tech teams to improve the response process, define business requirements, and identify opportunities to drive efficiency in the program, including the creation and configuration of a Service product catalog.

At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying.

If you're ready for the next step in your career, building on your skills as a leader, innovator, and collaborator, come join us in driving the value of Amazon Business for buyers and sellers of all sizes and industries.

This role can be based in New York City, Seattle, or Austin.

Key job responsibilities

Become a knowledgeable partner and leader on Amazon Business Services solutions
Be a master of Excel and comfortable seeking, cleaning, and analyzing data from multiple sources
Drive regular business reviews based on overall program goals and objectives
Perform indepth data analysis to form and deliver actionable selection (i.e., product) recommendations for customers of all types
Deliver the highest level of customer service to our customers through change management and response to both new opportunities and customer escalations

About the team

You will be part of a team that is responsible for all aspects of the customer lifecycle for AB Services - working with new technologies that improve usability and increase performance and scalability.

You will help redefine normal for business buying and bring structure to an ambiguous space. You will help drive growth for customers and deliver operationally stable solutions that provide an optimal customer experience.

Austin, TX, USA | New York, NY, USA | Seattle, WA, USA

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience in merchandising or catalog management
Domain expertise in office and/or industrial products