- Prior management/supervisory experience (5+ direct reports)
- Professional experience working in Trust & Safety, Risk, or Compliance
- Proficient use of Microsoft Office products & applications
- Proficient writing and speaking skills in English
- Clear and effective communication and negotiation skills
- Navigate objections and manage external and internal partners in a professional manner
- Able to work flexible hours/rotational shifts
- Bachelor's degree or 2+ years of related professional experience
- Experience in organizationwide initiatives that deliver direct business impact globally
- Experience managing large teams (50+)
- Experience in Trust & Safety, content moderation/rating, data labeling, or other compliance functions
- Experience managing content policy operations teams
- Experience partnering with global teams
- Businesslevel writing and speaking skills in French, German, Italian, or Dutch
- Extensive data analysis skills
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
- Strategic thinker with strong analytical and creative problemsolving skills
- Selfstarter, intellectually curious and creative individual comfortable operating in ambiguity
-
Escalations Specialist, Prime Video Trust
3 weeks ago
Amazon, Inc. Austin, United States· Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key ...
-
Operations Manager, Prime Video Trust
1 week ago
Amazon Austin, United StatesPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key imp ...
-
Escalations Specialist, Prime Video Trust
3 weeks ago
Amazon Services LLC Austin, United States2+ years of experience working in relevant industries such as law, risk management, investigations, trust & safety, project or program management · - Proven ability to exercise high-level judgment when policies are not well defined · - Ability to manage confidential information w ...
-
Risk Manager, Policy Ops, Prime Video Trust
1 week ago
Amazon Inc Austin, United StatesCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming Video, Risk Manager, Trust, Po ...
-
Policy Operations Specialist, Prime Video Trust
3 weeks ago
Amazon Inc Austin, United StatesPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on P Video, Operations Specialist, ...
-
Policy Operations Specialist, Prime Video Trust
3 weeks ago
Amazon Services LLC Austin, United StatesBachelor's degree · - 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management · - Proven ability to exercise judgment when policies are not well defined · - High level of integrity and discretion to handle ...
-
Amazon Austin, United StatesCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? · Prime Video is a premium streaming service that offers custome ...
-
Cable Technician
2 weeks ago
TEKsystems Austin, United States ContractThis technician has the opportunity to be apart of a large data center cabling project for a new project build. · Cabling Technician Job Description · A Network Cabling Technician, also known as a Networking Cable Installer, plays a crucial role in building and maintaining tel ...
-
Technical Analyst 5-Support
3 weeks ago
Oracle Austin, United States Regular EmployeeAbout the team.... The Executive Support Services Team is a fast paced, customer experience-oriented team that offers you the opportunity to enhance productivity by providing concierge level technical help for Oracles executives 24x7x365 support. We are a very dynamic organizatio ...
-
Front Desk Coordinator
5 days ago
Ultimate Staffing Austin, United StatesCustomer Service Concierge · General Summary: This position provides concierge-level support at the campus reception area. As the face of the university, the coordinator welcomes and assists visitors, handles inquiries, and manages various administrative tasks. This full-time po ...
-
Chief Software Engineer
2 weeks ago
BitKernel Austin, United StatesAbout Us · We are a pioneering Web3 company focused on developing innovative decentralized finance (DeFi) solutions. Our mission is to create secure, scalable, and user-friendly blockchain applications that drive the future of finance. Join our dynamic team to shape the Popcorn P ...
-
Chemical Plant Supervisor
1 week ago
PSC Group Austin, United States FTRG-Full time RegularChemical Plant Supervisor · Austin, TX · PSC Group is looking for a high-potential, servant leader to mentor, coach, and inspire our PSC employees in a chemical plant or refinery in the North East Austin area. This position has upward mobility to grow within our company in the p ...
-
TTSTC - Trust Accountant
1 week ago
TREASURY SAFEKEEPING TRUST COMPANY Austin, United StatesTTSTC - Trust Accountant Organization · :TREASURY SAFEKEEPING TRUST COMPANY Primary Location · :Texas-Austin Work Locations · :Thomas J Rusk Building200 East 10th StreetAustin78701 Job · :Office and Administrative Support Employee Status · :Regular Schedule · :F ...
-
TREASURY SAFEKEEPING TRUST COMPANY Austin, United StatesTTSTC - Custody Services Specialist (Accountant V Organization · :TREASURY SAFEKEEPING TRUST COMPANY Primary Location · :Texas-Austin Work Locations · :Thomas J Rusk Building200 East 10th StreetAustin78701 Job · :Business and Financial Operations Employee Status · ...
-
TTSTC - Senior Investment Accountant
1 week ago
TREASURY SAFEKEEPING TRUST COMPANY Austin, United StatesTTSTC - Senior Investment Accountant Organization · :TREASURY SAFEKEEPING TRUST COMPANY Primary Location · :Texas-Austin Work Locations · :Thomas J Rusk Building200 East 10th StreetAustin78701 Job · :Business and Financial Operations Employee Status · :Regular Sc ...
-
Account Executive
1 week ago
ScaleWise Austin, United StatesNew Business Sales role at a leading Salesforce Application Partner. Remote. Ideally Austin or Florida Based. $100k base + $25k Profit Share. Full Time Permanent. · About This Opportunity: · Would you be excited about being the first dedicated new business sales hire in a growin ...
-
Technical Account Manager
3 weeks ago
BigCommerce Austin, United StatesJob description · BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their busi ...
-
Information Technology Asset Manager
6 days ago
Capgemini Austin, United StatesJob Title: SACM Software Analyst · Location: Austin, TX preferred. Would consider candidates with proximity to one of our other offices (Dallas, Atlanta, or Chicago) · Travel: limited. Ability to go into the office if required · Job Description: · We are looking for a SACM (se ...
-
Design Consultant
3 weeks ago
Bassett Furniture Austin, United States Full timeBassett Furniture – Design Sales Opportunity · Would you like to help customers see their dream rooms become a reality? · If you are a positive and motivated professional with a passion for design, possess exceptional selling skills, and a love for building customer relationships ...
-
TTSTC - Investment Operations Analyst
1 week ago
TREASURY SAFEKEEPING TRUST COMPANY Austin, United StatesTTSTC - Investment Operations Analyst Organization · :TREASURY SAFEKEEPING TRUST COMPANY Primary Location · :Texas-Austin Work Locations · :Thomas J Rusk Building200 East 10th StreetAustin78701 Job · :Business and Financial Operations Employee Status · :Regular S ...
Risk Manager, Policy Operations, Prime Video Trust - Austin, United States - Amazon Services LLC
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place.
We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.
We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.
Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide.The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
If this sounds exciting to you, please read on
The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves.
Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the Prime Video experience and protecting customer experience in our ever-evolving digital world.
As a Risk Manager, Policy Operations, you are responsible for leading a team of Policy Operations Specialists, while collaborating with policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform.
Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/ community guidelines.
Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.*This role will require on-call work on weekends on a rotational basis.
Key job responsibilities
As a Risk Manager, Policy Operations, you are responsible for leading a team of Policy Operations Specialists along with working with Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on Prime Video.
Your teams will define new operational processes that require high judgement and build mechanisms to scale those processes across the global operations team.
To be successful in this role you'll need to be well organized, assisting multiple Trust and Safety teams with different issues at any one time.
Technically savvy with an interest in compliance quality content moderation, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates.
Your commitment to the success of our Trust & Safety org should be strong and you should have a proven record of exceeding on input/output goals.
We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA
BASIC QUALIFICATIONS