Jobs
>
Orlando

    Senior Support Engineer - Orlando, United States - i3 Verticals Management Services, Inc.

    i3 Verticals Management Services, Inc.
    i3 Verticals Management Services, Inc. Orlando, United States

    2 days ago

    Default job background
    Description

    Job Description

    Job Description

    JOB TITLE: Senior Support Engineer

    DEPARTMENT: i3 POS

    JOB LOCATION: Orlando, FL or Mesa, AZ

    SUMMARY OF POSITION:

    The onePOS Support Team is a national technical team focusing on supporting our client portfolio on the full suite of onePOS Hospitality Systems (POS) hardware, applications, and related products.

    As a member of the POS Support Team, your focus is to provide superior support to the onePOS client base. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of client systems. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to the internal onePOS Support Team on diverse customer situations and escalated issues.

    In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. You will also be the point of contact for new customers, introducing and educating them on i3 Verticals as a whole.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Provide support guidance and assistance to other team members
    • Provide onePOS & other related product Support to our client base
    • Log and manage support requests received via telephone and email from clients within the prescribed time frame
    • Analyze, troubleshoot and resolve customer and reseller issues with established processes and procedures working towards a first call resolution within a timely manner or reassign to the appropriate resource if this is not possible
    • Update the call logging system, ensuring that full and concise details of the nature of the incident are recorded, accurate interaction times are established
    • Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues
    • Carry out any other duties as reasonably requested by your line manager
    • Available to work evenings and weekends on a routine basis.
    • Access to a computer, high speed internet access and a cell phone for the duration of all scheduled shifts.

    MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • Fluent in English, written and oral
    • High School Diploma or Higher
    • 3 Years of experience with a proven record of previous similar employments (call center, call logging, helpdesk or support...)
    • Ability to turn work around quickly whilst maintaining a high level of accuracy
    • Ability to work under pressure and multitasking in a busy Customer Service Call Center environment
    • Customer focus - good listener who remains calm when dealing with customers, able to deliver great customer service to required standards in a professional and polite manner
    • Enthusiastic - genuinely wanting to deliver a first-class service
    • Strong attention to detail and accuracy in all work.
    • Articulate and methodical in approach
    • Ability to develop specific customer knowledge over time
    • Availability to travel during training and orientation process
    • A willingness to learn is essential: extensive on-the-job training, use of self-learning tools and documentation
    • Microsoft Operating Systems and Internet Fundamentals
    • Strong troubleshooting and problem-solving skills
    • Strong analytical skills
    • Basic credit card and EMV payment processing knowledge
    • Advanced Computer skills with a strong interest in IT (hardware, networks, MS Windows, Microsoft Office, Print Setup...)
    • Strong verbal communication skills, able to tailor communication so that it is clear and easy to understand
    • Good interpersonal skills and a team player, able to work as part of multi-disciplinary teams

    PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • Zoho CRM or CRM, Netsurion network solutions
    • onePOS specific experience and a working knowledge of the hospitality industry
    • 5Years of experience with a proven record of previous similar employments (call center, call logging, helpdesk or support...)
    • Be transparent, honest, and forthcoming with team members & clients
    • Embrace opportunities for collaboration with others to achieve company objectives and enhance client service

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

  • Russell Tobin

    Technical Support Engineer

    1 week ago

    Russell Tobin Orlando, United States

    Position: Technical Support Engineer · Location: Remote · Contract: 1 Year (Extension Likely) · Pay Rate: $30-$35/HR (DOE) · Duties/ Responsibilities: · The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for our team's platf ...

  • Zillion Technologies, Inc.

    Technical Support Engineer

    1 week ago

    Zillion Technologies, Inc. Orlando, United States

    USC or GC ONLY/ No third party vendors · Open for only W2- USC or GC · Job Title : Technical Support Engineer · Locations:. Orlando, FL (Onsite) · Job Description: · Java, JavaScript MUST-HAVE · SQL experience is a MUST · Must-have excellent communication skills · Must have custo ...

  • Harvey Nash

    Technical Support Engineer

    1 week ago

    Harvey Nash Orlando, United States

    Here are some of the specific details: · Job Title: Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) · Location: Orlando, Florida · Duration: 12 Months · Technical Support Engineer (Automation/ Service Management) · We are looking for an experienced Su ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates Orlando, United States

    · What are we looking for in our Technical Support Engineer - Performance? · Position: Technical Support Engineer · Location: Orlando, Florida (Hybrid Schedule) · Pay Rate: $30-$35/HR DOE · Contract: 12 Months (Extension Likely) · Required Skills · Strong personal commitment to ...

  • Oxa

    Customer Support Engineer

    1 week ago

    Oxa Orlando, United States

    · Who are we? · Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world's leading experts on autonomous vehicles, creating solutions s ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates Orlando, United States

    · What are we looking for in our Technical Support Engineer - UX? · Position: Technical Support Engineer · Location: Remote · Contract: 1 Year (Extension Likely) · Pay Rate: $30-$35/HR (DOE) · Duties/ Responsibilities: · The Technical Support Engineer will be responsible for ma ...

  • Tranzeal, Inc.

    Technical Support Engineer

    2 days ago

    Tranzeal, Inc. Orlando, United States

    Job Title: Technical Support Engineer - UX Location: Orlando, FL Type: Contract Rate: $35.71/hr on W2 · Must be onsite for this role · Description: Duties: What you get to do in this role: · The Technical Support Engineer will be responsible for managing and resolving the most ...

  • Collabera LLC

    Technical Support Engineer

    2 days ago

    Collabera LLC Orlando, United States

    Job Title: Technical Support Engineer · Location: Orlando, FL · Pay Range: $30/hr. - $35/hr. · Responsibilities: · The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners and customers. · This includes developing subjec ...

  • Russell Tobin & Associates

    Technical Support Engineer

    1 week ago

    Russell Tobin & Associates Orlando, United States

    · What are we looking for in our Technical Support Engineer - Integrations? · Work Mode: Hybrid – (Wednesday & Thursday) · Pay Range: $30-$35/hr. on W2 (DOE) · Duration: 11 Months (Contract – Possible Extn) · The Opportunity · Provides technical support to field engineers, techn ...

  • Collabera

    Technical Support Engineer

    2 weeks ago

    Collabera Orlando, United States

    Job Title –Technical Support Engineer · Location – Orlando, FL Hybrid Role · Duration – 12 months (Extension Or Conversion based on performance) · Pay Rate – ($30 - $33) hourly. · Required Skills: · Strong background in Java, JavaScript, HTML, CSS, and SQL database technologies. ...

  • Collabera

    Technical Support Engineer

    6 days ago

    Collabera Orlando, United States

    Position: Technical Support Engineer · Location: Orlando, FL Hybrid Role) · Duration: 12+ months (Possible extension/conversion) · Top Skills: · 2+ years of experience in a Technical Support role preferably with a Bachelors' degree · Strong Java/JavaScript experience (should be a ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera Orlando, FL, United States

    Position: Technical Support Engineer - Performance · Location: Orlando, FL (Hybrid Role) · Duration: 12 months (Possible extension/conversion) · Overview: · The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the organiz ...

  • Zillion Technologies

    Technical Support Engineer

    2 days ago

    Zillion Technologies Orlando, United States

    USC or GC ONLY/ No third party vendors · Open for only W2- USC or GC · Please ensure you read the below overview and requirements for this employment opportunity completely. · Job Title : Technical Support Engineer · Locations:. Orlando, FL (Onsite) · Job Description: · Jav ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera Orlando, United States

    Top Technology Client looking for Technical Support Engineer in Orlando, FL · Position: Technical Support Engineer · Location: Orlando, FL Hybrid Role) · Duration: 12+ months (Contract to Hire) · Pay Range: $30-35/hr · Key Responsibilities: · Will be responsible for managing and ...

  • Tranzeal

    Technical Support Engineer

    1 week ago

    Tranzeal Orlando, United States

    Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maxi ...

  • Magnit

    Technical Support Engineer

    3 weeks ago

    Magnit Orlando, United States

    This is a temporary role through Magnit Global supporting one of the worlds leading technology companies. · Client Details · Job Position : Technical Support Engineer · Client : ServiceNow · Location : Orlando, FL, San Diego, CA or Santa Clara, CA · Duration : 6 8 Months (Po ...

  • Harvey Nash

    Technical Support Engineer

    2 weeks ago

    Harvey Nash Orlando, United States

    Here are some of the specific details: · Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. · Job Title: Technical Support Engineer (customer facing, troubleshoot/debug, JavaScrip ...

  • Siemens Energy

    Technical Support Engineer

    1 week ago

    Siemens Energy Orlando, United States

    A Snapshot of Your Day · The Technical Support Engineer will be part of the Siemens Energy O&M Engineering Support Team, supporting our fleet of Combined Cycle plants we operate under long-term contracts on behalf of customers. The role entails preparing routine outstanding techn ...

  • Tranzeal

    Software Support Engineer

    1 week ago

    Tranzeal Orlando, United States

    Software Support Engineer (W2 only role) · Deep understanding of Java, JavaScript · Experience with relational databases such as MySQL · Demonstrated ability to troubleshoot difficult technical issues · Must have solid object-oriented programming skills in Javascript · Experience ...

  • Collabera

    Technical Support Engineer

    1 week ago

    Collabera Orlando, United States

    Job Title: Technical Support Engineer · Location: Orlando, FL · Pay Range: $30/hr. - $35/hr. · Responsibilities: · The Technical Support Engineer will be responsible for managing and resolving challenging issues for client partners and customers. · This includes developing subjec ...