Technical Support Engineer - Orlando, United States - Collabera

    Collabera
    Collabera Orlando, United States

    1 month ago

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    Description
    Job Title –Technical Support Engineer

    Location – Orlando, FL Hybrid Role

    Duration – 12 months (Extension Or Conversion based on performance)

    Pay Rate – ($30 - $33) hourly.


    Required Skills:
    Strong background in Java, JavaScript, HTML, CSS, and SQL database technologies.

    Strong troubleshooting skills.

    Ability to diagnose the entire technology stack.

    Enjoy helping others.

    Strong communication skills.

    Ability to work outside of normal business hours. (weekend shifts, holidays - if & as needed).


    Responsibilities:
    Guide prioritizing and creating efficient workflows to keep up with workload.

    Maintain and display excellent queue and case management skills.

    Perform Case Quality Checks to ensure cases are staying on track.

    Learn & Deliver training on the new products.

    Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, and Readiness managers) on the betterment of the product.