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    Technical Support Engineer - Orlando, United States - Zillion Technologies

    Zillion Technologies
    Zillion Technologies Orlando, United States

    4 weeks ago

    Default job background
    Description

    USC or GC ONLY/ No third party vendors

    Open for only W2- USC or GC

    Please ensure you read the below overview and requirements for this employment opportunity completely.

    Job Title : Technical Support Engineer

    Locations:. Orlando, FL (Onsite)

    Job Description:

    • Java, JavaScript MUST-HAVE
    • SQL experience is a MUST
    • Must-have excellent communication skills
    • Must have customer support experience
    • Web development background - PLUS

    Skills:

    • Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
    • In-depth understanding of how SaaS products work – possess a deep technical understanding as well as a basic understanding of integrated systems.
    • Working knowledge of the components in a web applications stack.
    • Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
    • Experience with SQL based database systems.
    • Experience in several development projects coding in Java or troubleshooting large applications built on Java.
    • Hands-on experience in one (or more) scripting languages:
    • JavaScript preferred.
    • Proven ability to maintain focus and work effectively with uncompromising attention to detail.
    • Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
    • Excellent time management skills and must be able to work independently to provide workable solutions.
    • Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
    • Ability to work with other teams to resolve cases.
    • Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
    • Identify and help resolve trends with application issues and knowledge gaps within the organization
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