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    Technical Support Engineer - Orlando, United States - Kaseya

    Kaseya
    Kaseya Orlando, United States

    3 weeks ago

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    Description

    ABOUT KASEYA:

    Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

    Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture, please click here: Kaseya Culture.

    Kaseya closed on the acquisition of Datto, Inc., on June 23, 2022. Learn more about the acquisition, here.

    Kaseya closed on the acquisition of Connect Booster on October 5, 2022. Learn more about the acquisition, here.

    WHAT WE ARE LOOKING FOR:

    A fantastic team player who loves challenges and is technically minded. This position reports to the Technical Support Supervisor.

    Title : Technical Support Engineer-Level 1- VSA

    Duration :Fulltime

    Shift Time: Monday - Friday : 8:30AM - 5:00PM, EST

    Location: Orlando,FL (On-Site)

    WHAT WE ARE LOOKING FOR:

    A fantastic team player who loves challenges and is technically minded. This position reports to the Technical Support Supervisor.

    Required Skills: Power Shell Scripting , Remote Monitoring and Management, Network Management. CompTIA (A+, Security+, Net+) preferred.

    Location: This position is 100% in-office role at Orlando, FL (8427 South Park Circle, 32819)

    The training for the role has a length of up to five weeks. Training takes place Monday through Friday 8:00am – 5:00pm for about the first 4 weeks.

    WHAT YOU'LL DO:

    A Kaseya Customer Support Engineer should have strong and proven customer service experience. They will build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a professional, courteous, and customer-focused attitude always.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Perform incident triage and maintain ownership until resolved or escalated for further research.
    • Build ongoing relationships with customers.
    • Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
    • Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
    • Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
    • Develop a strong understanding of Kaseya customer requirements and processes.
    • Work with leadership to improve skill sets and career development opportunities.
    • Keep up to date with knowledge base articles and other product-related documentation.
    • Manage multiple tasks in a fast-paced environment with competing priorities.
    • Perform all other duties as assigned.

    WHAT YOU'LL BRING:

    • Associates or Bachelor's degree in Business Administration, Information Technology preferred or equivalent experience.
    • Driven by learning new things and the ability to thrive in an environment filled with learning new technologies including virtualization, cloud computing, ZFS file systems, scripting, Linux command line and more.
    • Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills.
    • Proactive problem-solving skills and ability to manage several tasks at once.
    • Excellent written and spoken communication, motivated, and organized.
    • You have a great customer-oriented attitude and are motivated, coach able and competitive, and want a successful career in the IT space.
    • Must be able to work in a fast-paced environment.
    • Must pay attention to detail.

    YOUR REWARD:

    Join the fastest growing tech company in the us. Earn a competitive compensation package that allows you to focus your attention on your passion in an exciting career in tech.

    • Our benefits package includes:
    • 100% Health premiums covered for employees (Medical, Dental, Vision, life and disability insurance for select plans.
    • Up to $ for individuals and $ for families a year in HSA deposits paid for by Kaseya.
    • Paid parking
    • 401k
    • Paid Holidays and generous PTO.
    • Fun and exciting work environment

    If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you

    Join the Kaseya growth rocket ship

    Additional Information

    Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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