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IT Support Engineer
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Smart Infrastructure Orlando, United StatesJob Description · Smart Infrastructure Group (SIG) is a shared-services provider, supporting the IT operations of a family of companies. SIG is looking for an mid-level IT support analyst to support our growing and expanding IT infrastructure (220+ employees, multiple offices nat ...
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Technical Support Engineer
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Russell Tobin Orlando, United StatesTechnical Support Engineer - UX · 12 Months Contract · 12900 Science Drive, L_ORL001, Orlando, FL 32826 · $ /hr. W2 · What you get to do in this role: · The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow ...
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Technical Support Engineer
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Harvey Nash Orlando, United StatesHere are some of the specific details: · Job Title: Technical Support Engineer (customer facing, troubleshoot/debug, JavaScript) · Location: Orlando, Florida · Duration: 12 Months · Technical Support Engineer (Automation/ Service Management) · We are looking for an experienced Su ...
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Technical Support Engineer
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Siemens Energy Orlando, United States Full timeTechnical Support Engineer · About the Role · Location United States of America Florida Orlando Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Gas Services Business Unit Service North America Full / Part time Full-time Experience Level Mid-level P ...
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Technical Support Engineer
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ServiceNow Orlando, United States Full timeJob Description · What you get to do in this role: · In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platfo ...
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Software Support Engineer
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Tranzeal Incorporated Orlando, United StatesSoftware Support Engineer (W2 only role) · Strong SQL / Java / Linux / JavaScript experience. · Ability to troubleshoot technical issues · Strong personal commitment to quality and customer service · Excellent time management and communication skills · Advanced object oriented pr ...
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Technical Support Engineer
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Zillion Technologies, Inc. Orlando, United StatesUSC or GC ONLY/ No third party vendors · Open for only W2- USC or GC · Job Title : Technical Support Engineer · Locations:. Orlando, FL (Onsite) · Job Description: · Java, JavaScript MUST-HAVE · SQL experience is a MUST · Must-have excellent communication skills · Must have custo ...
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Senior Support Engineer
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Technical Support Engineer
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Kaseya Orlando, United StatesABOUT KASEYA: · Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT ...
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Technical Support Engineer
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Akraya Inc. Orlando, United StatesPrimary Skills: Java, JavaScript, SQL, Linux , · Contract Type: W2 · Duration: 12 Months · Location:Orlando FL Hybrid) · Pay Range:$30 - $35 per hour · Grow your skills by working with industry leaders · JOB RESPONSIBILITIES: · The Technical Support Engineer will be responsibl ...
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Technical Support Engineer
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Dexian Orlando, United StatesJob Title: Tech Support Frontend · Location: Orlando, FL onsite 2-3 days of the week.) · Duration: 6+ Months Contract · Job Description: · To be successful in this role you must have or equal to experience with: · Demonstrated ability to troubleshoot difficult technical issues · ...
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Sr. Tech Support Engineer
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eTeam Orlando, United StatesPosition Overview: · Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless syste ...
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Technical Support Engineer
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Siemens Energy Orlando, United StatesA Snapshot of Your Day · The Technical Support Engineer will be part of the Siemens Energy O&M Engineering Support Team, supporting our fleet of Combined Cycle plants we operate under long-term contracts on behalf of customers. The role entails preparing routine outstanding techn ...
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Technical Support Engineer
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Collabera Orlando, FL, United StatesTop Technology Client looking for Technical Support Engineer in Orlando, FL · Position: Technical Support Engineer · Location: Orlando, FL (Hybrid Role) · Duration: 12+ months (Contract to Hire) · Pay Range: $30-35/hr · Key Responsibilities: · Will be responsible for managing and ...
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Technical Support Engineer
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ServiceNow Orlando, United StatesJob Description · Job DescriptionCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joinin ...
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Technical Support Engineer
5 days ago
Collabera Orlando, United StatesHome · Search Jobs · Job Description · Technical Support Engineer · Contract to Hire: Orlando, Florida, US · Salary: $35.00 Per Hour · Job Code: · End Date: · Days Left: 4 days, 3 hours left · Apply · Top Technology Client looking for Technical Support Engineer in Orland ...
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Technical Support Engineer
6 days ago
Collabera Orlando, United StatesHome · Search Jobs · Job Description · Technical Support Engineer · Contract to Hire: Orlando, Florida, US · Salary: $35.00 Per Hour · Job Code: · End Date: · Days Left: 6 days, 3 hours left · Apply · Top Technology Client looking for Technical Support Engineer in Orland ...
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Technical Support Engineer
3 weeks ago
Zillion Technologies Orlando, United StatesUSC or GC ONLY/ No third party vendors · Open for only W2- USC or GC · Please ensure you read the below overview and requirements for this employment opportunity completely. · Job Title : Technical Support Engineer · Locations:. Orlando, FL (Onsite) · Job Description: · Jav ...
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Technical Support Engineer
3 weeks ago
Russell Tobin Orlando, United StatesJob Description · Job DescriptionPosition: Technical Support Engineer · Location: Remote · Contract: 1 Year (Extension Likely) · Pay Rate: $30-$35/HR (DOE) · Duties/ Responsibilities: · The Technical Support Engineer will be responsible for managing and resolving the most challe ...
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Technical Support Engineer
3 weeks ago
Russell Tobin Orlando, United StatesJob Description · Job Description6-month contract · Hybrid - Orlando, FL days a week onsite) · $30-35/hr W2 DOE · Position Overview: · The Technical Support Engineer will be responsible for managing and resolving challenging issues for partners and customers. This includes develo ...
Technical Support Engineer - Orlando, United States - Tranzeal, Inc.
Description
Job Title: Technical Support Engineer - UX Location: Orlando, FL Type: Contract Rate: $35.71/hr on W2
Must be onsite for this role
Description: Duties: What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. This role combines business and technical expertise with excellent communication and organizational skills where you will be doing pro-active work as well as providing tactical engagement on critical issues. You will collaborate with internal teams to ensure our customers are successful with ServiceNow platform. This includes being the last point of escalation within technical support to drive them to closure and the ability to use application/platform knowledge to actively engage and assist customers and other engineers in need of assistance on complex issues.
Other duties and responsibilities of the Technical Support Engineer include:
Provide guidance on prioritizing and creating efficient workflows to keep up with workload.
Maintain and display excellent queue and case management skills.
Perform Case quality Checks to ensure cases are staying on track.
Learn & Deliver training on the new products.
Actively engage in cross-functional interlock with internal stakeholders (Engineering, Product Success, Readiness managers) on betterment of the product
Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
Personal commitment to qualityand customerservice.
Frontend browser debugging experience required.
In addition, the Technical Support Engineer addresses documentation and coding gaps using his//her knowledge to help support engineers as well as customers achieve their business goals; While working directly with others to help resolve their issues, you will ensure all issues are vetted before reaching the engineering team.
The ideal candidate for this position is an engineer with a strong background in some of Java, JavaScript, database technologies, with strong troubleshooting skills. We are looking for individuals who can successfully diagnose the entire technology stack, enjoy helping others and have strong communications skills to resolve technical issues as quickly as possible. The Technical Support Engineer must be able to work outside of normal business hours (weekend shifts, holidays) as needed.
Interview Process:
1. First round - 30 to 45 minute monitoring phone or Zoom interview (technical questions)
2. Final round - 1 hour panel interview with 2-3 engineers and hiring manager (behavioral and technical questions)
Skills: To be successful in this role, we need someone who has:
Master's degree in engineering or technical field(s) or Bachelor's degree in engineering or technical field(s) and 2+ years of relevant work experience or relevant industry experience.
Demonstrated fluid ability to troubleshoot, resolve and provide code level analysis for complex technical issues.
In-depth understanding of how SaaS products work possess a deep technical understanding as well as a basic understanding of integrated systems.
Working knowledge of the components in a web applications stack.
Demonstrated ownership and can coordinate successfully with engineering and escalation teams to achieve resolution of customer issues and requests.
Experience with SQL based database systems.
Experience in several development projects coding in Java or troubleshooting large applications built on Java.
Hands-on experience in one (or more) scripting languages:
JavaScript preferred.
Proven ability to maintain focus and work effectively with uncompromising attention to detail.
Ability to work closely with high-value customer administrators and developers that have a variety of experience and skillset.
Excellent time management skills and must be able to work independently to provide workable solutions.
Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for quick solution.
Ability to work with other teams to resolve cases.
Excellent technical and communication skills for research and discovery to clearly articulate solutions to complex technical problems.
Identify and help resolve trends with application issues and knowledge gaps within the organization
The following additional skills are preferred but not required:
A fundamental understanding of IT service management and ITIL business process
Prior ServiceNow Platform Implementation Experience
Exposure communicating technical issues at various levels of the organization
Fluid experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Deep understanding of JavaScript
Experience in Linux and Unix
Experience with Splunk
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Strong Familiarity with Eclipse IDE