Member Data Analytics Support Specialist - Washington, United States - The Executive Leadership Council

Description

Job Description

The Executive Leadership Council is the preeminent member organization for the development of global black leaders. Comprised of more than 800 current and former corporate black CEOs, board members and senior executives at Fortune 1000 and Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of black executives to positively impact business and communities.

We are currently seeking a Data Analytics Support Specialist to join our Member Services team in our Washington, D.C. office in the new year.

Position Overview

The Data Analytics Support Specialist who will add value to our data and insights on the companies platform My ELC, contributing to both program support, and data management. This multifaceted role requires proficiency in ensuring program efficiency and data accuracy. This role will Interpret complex information and highlight essential key points for the end users. The Data Analytics Support Specialist will also include responsibilities of supporting program-related tasks, data cleaning, and maintaining our database. Additionally, this role will collaborate with the team to create reports and analytical dashboards for internal distribution. This individual should be well versed in the latest trends & methodologies and should be a passion for data governance. Finally, this role will provide a human touch to our member experience and offer value to our audience and industry.

ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

Member Data & Analytics

• Oversee database operations, including data input, updates, ensuring data, and updates and strategic insights on platform consistency for the user interface/user experience.
• Provide program support and assistance as required, collaborating with team members on various projects
• Work with excellence operations team (i.e. Finance, IT, Membership engagement team), to identify opportunities to address business questions using the internal vast amount of data available to us.
• Assist in data quality checks and conduct routine maintenance to preserve data accuracy.
• Conduct ongoing platform optimization to better enable our users to answer business questions and investigate issues that may arise.
• Make recommendations to the stakeholder and leadership team and re-run the analysis at a later date to gauge progress against the recommendations.
• Maintain storage and filing systems for program-related and data management documentation.
• Collect, clean, and organize data to maintain data accuracy and integrity.
• Provide quality control through drafting, proofreading, and finalizing various deliverables.
• Troubleshoot and resolve database issues, collaborating with cross-functional teams and vendors as necessary
• Build reporting where appropriate to empower our stakeholders with actionable insights.
• Collaborate with data specialists and senior program managers to support data analysis and visualization tasks.
• Understand drivers of the project milestones through various analyses and work closely with the business team to create solutions.
• Collaborate with internal teams, senior leadership, members, key stakeholders, and partners as required for MyELC request.
• Generate reports and presentations based on data insights for program-related purposes with the ability to tell a story & craft an narrative that is being uncovered by the analysis, and present findings to business leadership.
• Manage and carry out effective and efficient membership processes, including but not limited to, nominations and referrals, vetting, selection, and intake by the utilization of best-in-class documentation practices.
• Keen eye for data quality, support with ad-hoc analyses, and follow-up with source teams to understand root cause if data seems incorrect.
• Experience in interacting with non-technical stakeholders and their reactive needs to ambiguous and changing priorities even when all the information is not readily available.
• Actively seeks to understand internal and external customer needs and ensures customer solutions, practices and procedures are designed to assure customer satisfaction and anticipate needs and manage issues in a timely manner with a customer-focused and operational excellence approach.
• Build and maintain strong corporate partner, member, and vendor relationships.

General Duties

• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards.
• Exceptional written, oral, and interpersonal skills with the ability to manage communications & deliverables for all key stakeholders.
• Results driven and detail-oriented problem solver that is both dependable and an excellent communicator.
• Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations.
• Highly organized & detail-oriented with the accute understanding of prioritization with the ability to manage multiple priorities and meet deadlines in a demanding, fast-paced environment.
• Perform other duties as assigned.

Education, Experience & Credentials

• A Bachelor's degree in Business Administration, Computer Science, Data Analytics, Data Science, Statistics, or other relevant academic discipline or equivalent experience required; Graduate Degree preferred
• A minimum of 2-3 years experience in data analysis, back of house CRM, or similar setting of relevant work experience.
• Familiarity with data cleaning, data transformation, descriptive analysis, and prescriptive analysis is a plus.
• Proficiency in Microsoft Office Suite, particularly Excel functions, pivot tables, and charts.
• Fluency in English and strong communication and writing skills to effectively communicate program and data-related information.
• Strong attention to detail and accuracy in data management.
• Experience with data visualization tools such as Power Bi, Tableau, and Google Data Studio is not required but highly desired.
• Working knowledge & familiarity with e-commerce platforms and web technologies
• Self-driven and able to deliver on ambiguous projects with incomplete, dirty or unstructured data

Competencies

• Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of black professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values.
• Events Management Knowledge: Conceives and produces small and/or large-scale in-person and/or virtual events; studies the brand, identifies the target audience, devises the event concept, and coordinates technical aspects and logistics before launching the event; creates schedules and budgets, selects sites, arranges for speakers or entertainers, and contracts and coordinates with event vendors.
• Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization; possesses an advanced understanding of the installation tools and uses them to install systems at the enterprise level; demonstrates a strong working knowledge of integration procedures and is able to integrate systems at the departmental level; possesses an advanced working knowledge of troubleshooting techniques and can independently perform troubleshooting without the use of pre-written processes; troubleshoots issues affecting multiple systems at the business unit level; anticipates potential user issues and determines what changes need to be made to the relevant IT before there are any concerns.
• Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; effectively complete tasks associated with role; utilizes the resources available to them; prioritizes work to deliver objectives on time and to the highest standard; follows direction and seeks clarification when required; brings forward any obstacles or challenges to work completion in a timely manner; coordinates own time and follows through on commitments; actively participates in project team meetings and partakes in personal and team project plans.
• Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; understands role on the team and the associated responsibilities and accountabilities; treats team members with respect; contributes to team decisions; values working in a diverse team and takes differing perspectives to develop unique solutions or ideas.
• Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; alerts others to possible problems in a timely way; seeks support to solve problems; offers possible solutions to solve problems; actively contributes to evaluation of possible solutions to problems; acts on solutions selected and decisions made as directed; collects and analyzes information from a variety of sources.
• Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; engages in departmental discussions to improve processes and outputs; recognizes novel ideas; generates ideas; open to new ideas.
• Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is open to changing processes, practices and direction; participates in initiatives designed to prepare for change.
• Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; actively listens and learns through observation; uses clear, precise, and error-free language; possesses an open and approachable demeanor; uses a positive and constructive tone; demonstrates interest in the thoughts and feelings of others; suspends judgment on the opinions of others until after they are fully expressed; asks clarifying questions; demonstrates a willingness to compromise or find an alternative in order to meet business goals or gain cooperation.
• Customer Focus: Considers, prioritizes, and takes action on the needs of both internal and external customers; responsive to internal and customer requests; uses listening and questioning to determine customer needs; promptly, and accurately addresses internal and customer inquires and concerns; takes pride in delivering high quality service.
• Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, event management software, and other functional software relevant to area of responsibility.

Working Conditions

• Work is performed in an interior office setting which has no adverse environmental conditions expected.
• Hybrid work model where the job requires travel up to 10% of the time both in the field and in the office.
• Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs.
• Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stressors.

The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law.