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    Registration Operations Coordinator - New York, United States - Emerald Services

    Emerald Services
    Emerald Services New York, United States

    1 day ago

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    Description

    Overview:

    Emerald is seeking a detail-oriented, outgoing, and customer service-focused Registration Operations Coordinator. This role focuses exclusively on supporting registration services across a portfolio of events.

    The Registration Operations Coordinator owns pre-event, on-site, and post-event tasks, with responsibility for ensuring registration operations and logistical efforts are executed efficiently and in a cost-effective manner. This role is balance of planning, preparation, coordination, and execution. The best candidates for this position will have a meticulous attention to detail, have an impeccable penchant for staying organized and keeping all stakeholders informed, be a creative and flexible problem solver, and have a customer-focused mindset.

    Registration Operations Coordinators are required to be onsite at the events they support. The Registration Ops Coordinator must be comfortable with traveling from the onset of this position. This role will require travel of up 25-40%.

    This position can be performed from any of our US-based offices or remotely from anywhere within the US.

    Responsibilities:

    Research and make recommendations for vendors, floor plans, and cost-saving measures related to registration services for the assigned events
    Track expenses against the budget at all stages of planning and execution
    Ensure communication with vendors and internal staff is timely, clear, and accurate, adhering to specifications from internal processes and/or vendor requirements
    Work closely with internal Sales and Marketing teams and vendors for assigned events to ensure timely, clear, and accurate relay of information between all relevant parties
    Participate in planning meetings, online registration website builds, and provide quality control throughout the registration cycle
    Provide support to show registrants and exhibitors when escalation from vendor customer service team is necessary
    Execute the registration process onsite at each assigned event, including ensuring all requirements are met, expectations for each vendor and temporary staff are clear, communication lines are open, and any issues are resolved quickly
    Assist in all aspects of show closing, including accruals and coding, providing information related to registration expenses, and ensuring that all post-show communication with vendors has been completed
    Assist Registration Operations Manager with special registration projects as assigned
    Support the Registration Operations team with other events as required

    Qualifications:

    Must be able to travel 25-40% within the US
    Experience providing administrative support
    High proficiency in Microsoft Office: Word, Excel, Outlook
    Exceptional customer service skills
    High attention to detail
    Strong organizational skills
    Strong oral and written communication skills

    ABOUT EMERALD

    Emeralds talented and experienced teams grow our customers businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit

    At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings dont contain experience inflation, and most dont require college degrees. Instead, theyre crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

    COMPENSATION & BENEFITS

    Target Compensation: $45,000-$51,000

    Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidates qualifications and may be higher where required by applicable law.

    We offer a competitive benefits package designed to strengthen our employees physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.

    If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at

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