-
Coordinator, Pharmacy Relations
5 days ago
Navitus Madison, United StatesPutting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team member ...
-
Appeals Specialist
4 hours ago
Quartz Madison, United StatesOverview: · Quartz is seeking an Appeals Specialist to join our Legal & Compliance Team. This position will play a pivotal role in ensuring fair and accurate resolution of appeals and upholding the high standards of our organization's dedication to exceptional customer service. · ...
-
Workplace Accommodations Specialist-remote
6 days ago
Ryder System Madison, United States**Summary** · The Workplace Accommodations Specialist will be responsible for coordinating and supporting processes for providing workplace accommodations for Ryder employees. This individual will coordinate and facilitate best practice reasonable accommodations in accordance wit ...
-
Communications Specialist
6 days ago
Foremost Farms Madison, United States**About Us**: · Foremost Farms USA, headquartered in Madison, Wisconsin, is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. O ...
-
Investigations and Appeals Coordinator
1 week ago
University of Wisconsin–Madison Madison, United States**Job Summary**: · The individual in this new position will be responsible for management of processes associated with personnel investigations and appeals handled by the Provost's office, including drafting decision and reviewing evidence, cross-office coordination, stakeholder ...
-
Marketing Coordinator
1 day ago
Habush Habush & Rottier Madison, United States**Come join the Habush Habush & Rottier team in beautiful downtown Madison We provide paid parking.** · **We are in search of a Marketing Coordinator to support our Marketing team.** · **Pay is commensurate with experience. Firm benefits are excellent.** · Below is the complete j ...
-
WHEDA Madison, United States**WHY WHEDA?** · **WHEDA **serves Wisconsin residents and communities by working with others to provide creative financial and technical resources to stimulate and preserve affordable housing, small businesses, and agriculture. · **WHEDA **values Equity, Diversity, and Inclusion ...
-
Badger Built Fellow
4 hours ago
University of Wisconsin–Madison Madison, United States**Job Summary**: · Reporting to the Assistant Athletic Director for Engagement and Community Outreach, the incumbent will support the Badger Built units, impacting the development of 800 student-athletes within a comprehensive NCAA Division I Intercollegiate Athletic Program. Thi ...
-
Marketing & Development Manager
1 week ago
Clean Lakes Alliance Madison, United StatesClean Lakes Alliance seeks a **Marketing & Development Manager **to join its passionate and dedicated team. We are a 501(c)3 nonprofit organization devoted to improving the water quality of Greater Madison's lakes, streams, and wetlands located in the Yahara watershed. Clean Lake ...
-
Ilc and Hips Program Manager
4 days ago
University of Wisconsin–Madison Madison, United States**Job Summary**: · The International Division and University Housing seek a student-oriented Program Manager, with a keen interest in the promotion of cultural and language learning, to join their team. The ILC and HIPs Program manager is instrumental in helping to build a strong ...
-
Volunteer and Health Program Coordinator
3 days ago
Madison Street Medicine Madison, United States**POSITION TITLE: Volunteer and Health Program Coordinator** · **REPORTING TO: Executive Director** · **FLSA CLASSIFICATION: Exempt (Salaried) $22/hour + health, dental, vision** · To apply, submit a resume and **cover letter** by April 30th at 5:00 PM CST · **Responsibilities**: ...
-
24-25 - La Follette - English Teacher (.6)/esl
4 hours ago
Madison Metropolitan School District Madison, United States** La Follette - English Teacher (.6)/ESL Teacher HPW)** · **La Follette High** · **Minimum Annual Compensation: $48,656** · **Becoming a Model School District** · The Madison Metropolitan School District is committed to being anti-racist, culturally responsive, and inclusive. We ...
-
UW Health Madison, United States**Work Schedule**: · 100%, day shift. You will work at 8501 Excelsior Drive in Madison, WI. Monday - Friday 8:00AM - 4:30PM. Hours may vary based on the operational needs of the department. · **Be part of something remarkable · Join the #1 hospital in Wisconsin · We are seeking a ...
-
IT Data Catalog Administrator
1 week ago
State of Wisconsin Madison, United States**Introduction**: · **Are you passionate about ensuring that organizational IT data is properly structured, classified, and documented?** · **Do you enjoy helping users discover IT data that supports their business needs?** · The Wisconsin Department of Transportation (WisDOT) is ...
-
Patient Scheduling Coordinator
1 week ago
UW Health Madison, United States**Work Schedule**: · 100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM - 4:30 PM. Hours may vary based on the needs of the clinic. · **Pay**: · UW Health offers a competitive compensation and benefits package. Work experience that is ...
-
Enrollment Coordinator
6 days ago
Agrace Madison, United States**Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.** · **Agrace has a strong ...
-
Police Court Services Supervisor
4 hours ago
City of Madison, WI Madison, United States**General Description**: · **RE-ANNOUNCEMENT** · This position supervises, manages, maintains, implements, and oversees all processes in the Court Services Unit of the Records Section for the Madison Police Department. · - This is responsible professional, administrative, and sup ...
-
Re-entry Coordinator
4 hours ago
Dane County Madison, United StatesThe Dane County Sheriff's Office has two (2) full-time (1.0 FTE) vacancies and one (1) part-time (0.5 FTE) vacancy for the Re-Entry Coordinator (Project) position. One full-time position is 10am - 6pm and one full-time position is 3pm - 11pm. Both full-time positions have the abi ...
-
UnityPoint Health Madison, United StatesThe **Health Unit Coordinator (HUC) **coordinates communication between nursing staff, physicians, other departments, professional staff, patients, and families relating to patient care. The HUC facilitates unit operations through knowing and communicating information, managing t ...
-
Patient Care Coordinator
2 days ago
Northside Animal Hospital Madison, United StatesOverview: · **Northside Animal Hospital **has an exciting opportunity for · a **Patient Care Coordinator (PCC) **to join our team · **Location**: 2121 North Sherman Avenue, Madison, WI 53704 · **Shift Details**: This is a full-time position (30+ hours/week). Weekday hours will be ...
Customer Relations Coordinator - Madison, United States - Young Nonprofit Professionals Network
Description
**Customer Relations Coordinator**
by
February 22, 2022February 23, 2022
Overview
WFAA requires all individuals working out of WFAA offices or conducting in-person business to be fully vaccinated against COVID-19. WFAA will consider requests for reasonable accommodation as required under applicable law.
The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the UW-Madison, is seeking a dynamic Customer Relations Coordinator In this role ,you will provide customer service at reception desk. In this role, you will be first point of contact for alumni, constituents and customers in person, via telephone, email and website live chat feature; manage inventory of organizational and divisional resources; manage internal operational processes in support of staff, alumni and guests. Provide support and program execution to the various teams within the organization. Provide facility support for visitor services and the operations at the Wisconsin Alumni Association office located at 650 Lake Street in Madison, WI. This position is hybrid and will be a combination of remote and in-office work.
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UWMadison. We provide important engagement opportunities to link UWMadison alumni to each other and to their alma mater, building a strong community of Badgers.
Diversity and Inclusion:
Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.
Essential Functions
Reception and Customer Relations
Manage operations at reception desks.
Be the first point of contact in demonstrating the WAA and WFAA brands to alumni, donors and visitors through multiple communication channels
Provide exceptional visitor and information services to all visitors. Enthusiastically greet and assist visitors; contact appropriate personnel upon arrival or direct guest to appropriate area. Provide requested information.
Take messages and redirect inquiries to the appropriate staff members.
Maintain a high level of knowledge of organizational process and standards.
Communicate collaboratively across different teams and divisions.
Responsible for upkeep, cleanliness, and coordination of public areas; maintain literature and information racks for visitors. Ensure a professional and tidy desk and public space presentation at all times.
Oversee safety protocol of public areas. Maintain security of the building by ensuring door security during non-business hours and monitor lobby entrance during business hours.
Open and close the office.
Process alumni profile information updates in the official alumni database (ABE).
Assist customers with email account services.
Manage reserved parking lot spaces.
Receive general deliveries and contact proper personnel of their arrival.
Process FedEx and UPS outgoing shipments.
Fulfill Petty Cash Requests
Administrative and General Operations Support
Complete assembly and mailing projects
Draft routine correspondence on a per request basis
Assist in general operational tasks as needed
Learn and effectively utilize organizational and administrative policies, processes and software systems
Identify and suggest areas for process improvement, and assist with implementation
Operate building equipment and systems, including basic troubleshooting
Independently manage a wide variety of inquiries from internal and external constituents
Demonstrate a cooperative and courteous manner in person and by phone.
Positively represent WFAA and the university to internal and external constituencies
Manage office coffee equipment & supplies and filtered water dispensers (Canteen)
Coordinate staff annual parking permits and bus passes
Available to work or be on-call on scheduled evenings and weekends to assist with visitor services and event execution for events and engagement programs
Provide administrative and programmatic support for various engagement efforts
Assist in general operational tasks as needed
Qualifications
Required Qualifications:
6 + months experience in receptionist / customer service job function.
Proficient in Microsoft Office Suite and experience working in databases/CRM.
Other Qualifications:
Good organizational skills.
Strong communication skills; ability to interact well with people of diverse backgrounds;
Team-oriented and resourceful;
Ability to work with a large degree of independence;
Ability to juggle multiple tasks;
Ability to handle pressure in a fast paced and ever changing environment; ability to make independent decisions and answer tough customer service questions. Familiarity with the UW-Madison campus preferred.
WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service
The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association ) is the doing business as name of the merged organization comprising the University of Wisconsin Foundation ) and the Wisconsin Alumni Association ). Its legal corporate name is registered as the University of Wisconsin Foundation.
