Enrollment Coordinator - Madison, United States - Agrace

Agrace

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Agrace is a nonprofit, community health care organization that is nationally recognized as a leader in the hospice industry. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

Agrace has a strong culture of employee engagement. In 2023, Agrace was named the #1 Top Workplace by the Wisconsin State Journal and Energage, and #79 of the top 100 companies in the country among those with an employee base of 500 to 999 workers
Hours

Mon-Fri 8:30a5:30p
Weekend Rotation
One weekend/month
Holiday Rotation

WHO YOU'LL WORK WITH (AND WHAT THEY HAVE TO SAY)
The Enrollment Coordinator works on a collaborative team including Enrollment Representatives and Admissions Nurses.

"My team is phenomenal I have never enjoyed my colleagues this much. My immediate supervisor is clearly committed to me as a person as well as an employee. I feel hopeful that I can co-create a good career here and am excited about future possibilities" - Agrace Admissions Employee

HOW YOU'LL MAKE A DIFFERENCE IN THIS ROLE (ESSENTIAL FUNCTIONS)
The Enrollment Coordinator position is responsible for coordinating referrals for hospice and navigating inquiries for all Agrace programs.

Their primary focus is being responsive to referral partners, obtaining necessary information for the processing of referrals, conducting conversations with patients and families, and scheduling visits.

The Enrollment Coordinator calls upon additional resources as needed for complex referrals, applies critical thinking and a sense of urgency to all referrals received.

The Enrollment Coordinator is also responsible for documenting the referral in the EHR, communicating information to other Agrace teams and healthcare partners with the highest level of customer service.

Communicate and coordinate referrals for Agrace Hospice
Accept and respond to referral sources. Process referral and clinical information. Create the chart in the electronic health records (EHR.). Retain ownership of referrals throughout their lifecycle.
Upload and maintain all documents created or obtained for use in the referral.
Create, maintain, and review referrals for completeness and adherence to Agrace standards for documentation across multiple systems.
Make and maintain contact with referred patients and families to answer questions about Agrace values, services, benefits, and philosophies.
Overcome objections to scheduling visits and/or enrolling in hospice or palliative care and creating a sense of urgency with each referral.
Conduct investigation of patient's present condition, symptoms, and diseases; assist families in deciding which program (hospice or supportive care) would be most appropriate.
Set appropriate expectations for follow up and handling of the referral going forward, maintaining open communication with patients and families while moving the referral forward.
Obtain advance directives to identify legal health care decision maker.
Contact clinics, hospitals, facilities and/or family members to obtain advance directives ahead of patient's scheduled visit.
Review advance directives for validity; escalate documents appropriately for additional review and investigation as needed.
Create Hospice Consent Agent forms when necessary, and work with medical agencies to obtain necessary signature(s).
Schedule same or next day enrollment visit with appropriate attendees.
Assign visits to appropriate personnel; work closely with coordinator dispatcher to change, optimize and maintain the enrollment calendar.
Work with patient's PCP and referring physicians to obtain certification of hospice eligibility as well as verbal agreement to follow patient's care upon admit to hospice.
Responsible for obtaining information and identifying issues regarding hospice certification within required regulatory timeframes.
Verify potential patients' healthcare benefits.
Obtain Medicare and Medicaid records via third party programs and enter information in a timely and accurate manner.
Contact outside health agencies to verify patient's participation in certain services and/or programs that may affect patient's ability to admit onto service.
Request and maintain repository of patient's records for use in determining hospice eligibility.
Appropriately route referrals to the correct group/department upon admit or nonadmit of patient.
Monitor pending referral work queue to assure timely action on all referrals.
Provide internal customer service
Document enrollment information and verify its validity.
Provide support to Admissions staff.
Acting as a resource to troubleshoot/answer questions related to current referrals.
Taking calls from admission's staff who are needing immediate assistance with enrollment barriers.
Communicate with and provide required documentation and/or information to healthcare facility partners, Health Informatio