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    Service Manager - Chicago, United States - Formento's

    Formento's
    Formento's Chicago, United States

    5 days ago

    Default job background
    Full time
    Description

    Formentos is looking for a FLOOR MANAGER who is highly energetic, self-motivated, goal-oriented, structured and loves the hospitality industry.

    DUTIES & RESPONSIBILITIES:

    • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
    • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
    • Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
    • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
    • Make employment and termination decisions consistent with General Manager's guidelines for approval or review.
    • Continually strive to develop your staff in all areas of managerial and professional development.
    • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
    • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
    • Ensure that all products are received in correct unit count and condition. Deliveries are performed in accordance with the restaurant's receiving policies and procedures.
    • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
    • Schedule labor as required by anticipating business activity while ensuring that all positions are staffed as needed and labor cost goals are met.
    • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
    • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
    • Provide advice and suggestions to General Manager as needed.

    QUALIFICATIONS:

    • Good with customers and leads by example.
    • 2+ years of restaurant management experience.
    • Experience working in a high volume restaurant.
    • Professional and positive communication skills and leadership ability.
    • Have knowledge of service, food and beverage, generally involving at least two years of front-of-the-house operations and/or assistant management positions.

    WORKING CONDITIONS & EXPECTATIONS:

    • Work schedule may require weekends and holidays, early morning and late evenings.
    • Must have the stamina to work 50 to 60 hours per week.
    • Always act in a professional manner that represents the restaurant, owners, partners and staff.
    • Demonstrate teamwork in all areas of the restaurant.
    • Work with a positive attitude in all types of situations.
    • Strong, positive and respectful communication skills.
    • Follow safety and sanitation rules and laws at all times.
    • Coaching and mentoring staff to develop a team and encourage promoting


    More detail about Formento's part of B. Hospitality Co., please visit
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