Event Services Relationship Manager - Chicago, United States - Cloud5 Communications

Cloud5 Communications

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

**Cloud5 is the leading communications technology and services provider to customer
- centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest and event attendee experience and at more than 5,000 hotels, MDUs, and commercial facilities across North America.**We are currently seeking a
Relationship Manager who will report to the Cloud5 Vice President of Sales to drive growth in our successful Event Services business. The relationship manager will engage hotel to support technology requirement for events hosted at these properties. The relationship manager will be responsible for coordinating delivery of services, managing client relationships, and driving growth.

ROLE SUMMARY:

The Event Relationship Manager is responsible for providing dedicated customer service to clients by executing events and audio-visual services that deliver client needs and expectations.

The Event Relationship Manager organizes and executes specific technology, including planning, onsite setup, maintenance, and troubleshooting of technology equipment to enable a seamless participant and client experience.

Along with maintaining the highest levels of customer support and client satisfaction.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

Conducts outreach to management and event staff at properties that Cloud5 currently supports and those that are added each year creating awareness of our services.
Actively prospect to find, develop, and grow relationships at priority properties to develop relationship, understand property event schedules and proactively drive expanded service.
Setting appointments for virtual meetings and needs assessments.
Represent Cloud5 as primary point of contact for property staff.
Close sales to meet or exceed quota expectations.
Responds to inbound requests for event support, scoping requirements and customer priorities.
Collaborate with Event Managers to determine technology needs for events; support vendor sourcing as needed.
Work with internal Cloud5 technical teams to assure all requirements are understood and scoped appropriately.
Monitor project timelines and task allocations updating management tools with status for assigned activities in real time.
Develop and maintain standard operational processes and quality assurance procedures to build operating efficiencies, best practices, and lessons learned.
Maintain log of company equipment shipped to properties and support purchase requests for inventory.
Provides instructions for the operation of equipment to internal and external users.
Assist with conducting venue market research and site surveys.
Contributes to client progress and status reports (i.e., monthly reports, weekly registration metrics, etc.)
Accurately manage and maintain sales and customer documentation.
Prepare and maintain project file folders with all completed work products, artifacts, and deliverables.
Stay up to date on necessary technology and processes and show initiative in capturing, documenting, and implementing best practices and lessons learned to improve quality and efficiency of services and solutions.

REQUIRED EDUCATION AND EXPERIENCE:

Previous B2B experience in hospitality, telecommunications, or internet services
Comfortable and capable in contacting and setting appointments with prospects.
Desire to drive your own income based on your efforts.
Ability to set goals and the persistence to reach them.
Willingness to listen, learn and follow company polices and best practices.
Excellent verbal and written communications.
Good PC skills including MS Office (Word, Excel, PowerPoint, Outlook).
Ability to work independently, and partner across the wider business in a fastpaced environment.
Strong ethical and professional conduct, with a commitment to transparency and integrity.

DESCRIPTION OF WORK ENVIRONMENT:

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting.

Typical hours are 8:30am - 5:30 pm Local Time.

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Benefits: