Service Manager - Chicago, United States - Andros Taverna

Andros Taverna
Andros Taverna
Verified Company
Chicago, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Andros Taverna, located in the heart of Logan Square, is seeking a Service Manager to join our team


POSITION OVERVIEW:

The Service Manager is responsible for leading and managing the restaurant.

This position serves as a leader, educator, coach, and mentor to the front-of-house staff and maintains knowledge of and adherence to all applicable laws, policies, and procedures of the Andros Taverna brand.

They will work to continuously build a high-performance team and ensure guest satisfaction is top priority.


ESSENTIAL JOB FUNCTIONS:


  • Lead guest service on the floor.
  • Open and close store as scheduled.
  • Responsible for daily Preshifts and Floor plan.
  • Facilities walk through, communicate to handyman of issues that needs to be fixed.
  • Review Log and contribute notes daily.
  • Responsible for helping to achieve targeted sales goals.
  • Collect, review and report guest feedback.
  • Ensure that employees comply with health and food safety standards
  • Address complaints regarding food quality or service
  • Schedule staff hours and assign duties
  • Manage budgets and payroll records including daily tips
  • Establish standards for personnel performance and customer service

QUALIFICATIONS:

To perform this job successfully, the Service Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be able to communicate and understand the predominant language(s) of the restaurant's operating area.
  • A minimum of 2 years of supervisory or management experience.
  • Must be able to communicate clearly, both verbal and written.
  • Must possess a genuine love of people and hospitality
  • Must be a solutionsoriented leader who loves to train and motivate a team
  • Experience with Resy and Toast a plus
  • Must have extensive food and wine knowledge
  • Must have extensive knowledge of beer and spirits
  • Be able to work in a standing position a minimum of 8 hours a day.
  • Be able to reach, bend and frequently lift up to 50 pounds.
  • Must have the stamina to work a minimum of 40 hours per week.

EDUCATION:

High school diploma or equivalent work experience

Bachelor or Associate degree preferred

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