Service Hub Manager - Chicago, United States - Prime Appearance

Prime Appearance

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

SUMMARY OF POSITION

The Service Hub Manager oversees all aspects of day-to-day operations at the Service Hub, ensuring that customers and company goals and values are met.

The Operations Manager will comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to OSHA Act of 1970, which are applicable to his own actions and conduct.

RESPONSIBILITIES

Oversee the training of all new employees according to the tasks outlined in the customer SOW
Ability to work independently without supervision
Track all inventory items for accuracy and perform a daily audit
Work collaboratively with the customer to report any issues found on the aircraft or if additional work is needed outside the SOW
Manage the Company's Quality Management Systems (QMS) and audit/monitor employees to ensure they understand, implement and maintain compliance with all policies, requirements, and procedures
Perform quality audits and work with Service Hub Area Manager to implement quality improvements
Work collaboratively and urgently with appropriate stakeholders to resolve quality escapes or defects
Maintain a strong working relationship with internal and external customers
Be an approachable representative of the team, consistently embodying the core values of Prime Appearance
Maintain all maintenance and upkeep on Service Hub utility van(s)
Ensure hourly employees are performing all tasks listed within the customer SOW and complete any HR write up's accordingly
Ensure hourly employees are working schedule based on required hours per customer contract
Verify hourly employee punches in UltiPro daily
Other duties as assigned, but not covered herein

WORKING/PHYSICAL REQUIREMENTS

Ability to observe details within 10 feet of the observer
Specific vision abilities required for this job include Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (threedimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Prolonged periods sitting at a desk and working on a computer
Must be able to remain in a stationary position 50% of the time
Frequently moves boxes weighing up to 20 pounds across office for various needs
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
Constantly works in outdoor weather conditions; must be able to work in allweather environments
This position needs to occasionally move about inside the hangar and/or office area to access office machinery, aircraft, aircraft related equipment, etc.
Daily ascends/descends a ladder/stair to service an aircraft and/or audit services completed
Constantly operates a computer and other office productivity machinery, such as printer, calculator, copy machine, etc
Constantly positions self to maintain files in file cabinets

QUALIFICATIONS

Ability to work flexible hours
Ability to travel as required
Ability to read and interpret documents and communicate effectively in English
Demonstrated computer software experience with MS Office (MS Word and Excel)
Basic working knowledge of adhering to financial budgets and reading financial reports
Proven experience in effective verbal and nonverbal communication
Must successfully pass preemployment checks (i

e:
criminal background, drug tests, motor vehicle record, etc.)

Valid Driver's License with a clean and verifiable driving record
Must successfully pass AOA/TSA and local facility badging and fingerprinting process at assigned airport, where applicable
Meet eligibility requirements to work in the United States

EDUCATION AND EXPERIENCE

Associate's degree required, Bachelor's degree preferred or equivalent work experience
High School Diploma or equivalent may be substituted with five or more years related experience in training and/or compliance
Experience working in the aviation industry preferred
Demonstrated minimum of one year of operations experience required

COMPETENCIES

Leadership & Navigation: Promotes organizational mission and goals and shows the way to achieve them
Ethical Practic

e:
Earns others' trust and respect through consistent honesty and professionalism in all interactions

Business Acumen: Aligns the direction, products, services, and performance of a business line with the rest of the organization
Relationship Management: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
Consultation: Partners to identify and resolve complex or sensitive issues