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    Desktop Support Engineer - Seattle, United States - Cynet Systems

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    Description
    Job Description:

    Pay Range: $33hr - $36hr

    Responsibilities:
    • Responsible for delivering a user centric IT Concierge experience.
    • Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
    • Provide direction and coordinate with Site Support staff in alignment with the SDM.
    • ctive participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
    • Responsible for accurate inventory of all supported assets in stock.
    • Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.
    • Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.
    • Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
    • Ensuring data rooms are kept secure, clean, and orderly as per company policies and guidelines on a consistent basis.
    • Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
    • Contribute to knowledge management as an author or reviewer as necessary.
    • Help identify to and with the SDM, areas for improvement through learning the business and its needs.
    • Participate in out of hours on call rosters as required.
    Qualifications and Experience:
    • Good technical knowledge and previous technical support experience.
    • Strong analytical and problem-solving skills for technical issues.
    • Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
    • Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
    • bility to work collaboratively with colleagues, augmented staff, and third-party vendors.
    • bility to work in a fast paced, dynamic environment balancing demand.
    Top Skills:
    • Good technical knowledge and previous desktop support experience.
    • Strong analytical and problem-solving skills for technical issues.
    • Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
    • IDF Experience.
    • Office365 Experience.
    • Experience working in a large corporate environment preferred.

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