- Responsible for delivering a user centric IT Concierge experience.
- Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
- Provide direction and coordinate with Site Support staff in alignment with the SDM.
- ctive participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
- Responsible for accurate inventory of all supported assets in stock.
- Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.
- Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.
- Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
- Ensuring data rooms are kept secure, clean, and orderly as per company policies and guidelines on a consistent basis.
- Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
- Contribute to knowledge management as an author or reviewer as necessary.
- Help identify to and with the SDM, areas for improvement through learning the business and its needs.
- Participate in out of hours on call rosters as required.
- Good technical knowledge and previous technical support experience.
- Strong analytical and problem-solving skills for technical issues.
- Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
- Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
- bility to work collaboratively with colleagues, augmented staff, and third-party vendors.
- bility to work in a fast paced, dynamic environment balancing demand.
- Good technical knowledge and previous desktop support experience.
- Strong analytical and problem-solving skills for technical issues.
- Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
- IDF Experience.
- Office365 Experience.
- Experience working in a large corporate environment preferred.
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IT Support Engineer
1 week ago
Merge IT LLC Seattle, United StatesOur enterprise-level client in Seattle, WA, has an immediate need for an IT Support Engineer. · Please see below for full details- · Job Notes: · --3-6+ month contract / extendable and likely to go perm with good performance. · --Drug & Background check required. · --Onsite ...
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Engineer, Instrument Development and Support
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NanoString Technologies Seattle, United States Full timeOur Mission is to Map the Universe of Biology. · As the pioneer in the field of , NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the , the (DSP) and the (SMI) platform. As a result, scientists ...
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Product Support Engineer
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Boeing Seattle, United StatesProduct Support Engineer · Company: · The Boeing Company Job ID: · Date Posted: · Location: · USA - Seattle, WA Job Description Qualifications: · At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll l ...
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Cloud Support Engineer
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Certec Consulting Seattle, United StatesThis client REQUIRES a photo ID to be submitted. · Visa: W2(USC/GC/H4/L2/GC-EAD/H1-B, Hire Friendly), C2C · Rate W2/1099/ · C2C · SKILL MATRIX IS REQUIRED : · DO NOT SUBMIT VIA LINKEDIN, INDEED OR DICE USE THE EASY APPLY BUTTON AT · Description · 5-7 Years Required · Loc ...
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Production Support Engineer
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Quantum Metric Seattle, United StatesOur Culture · Quantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever dire ...
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Production support engineer
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Diverse Lynx Seattle, United StatesHello · We are hiring for below role · L1 production Support engineer · Location :- Seattle, WA / Bellevue, WA · Long term contract · Skill · Role Description :- Customer L1 Support Engineer. Should have good soft skills and skills to manage end users · Essential Skills: Pro ...
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Desktop Support Engineer
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TSR Consulting Seattle, United StatesAbout TSR: · TSR is a relationship-based, customer-focused IT and technical services staffing company. · For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of co ...
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Amazon Seattle, United States· Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. · How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do ...
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Desktop Support Engineer
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LanceSoft Seattle, United StatesJob Title: Desktop Support Engineer · Location: Bothell, WA % Onsite) · Duration: 12 Months · Schedule: M-F 8am - 5pm PST · Top Skills: · •Good technical knowledge and previous desktop support experience · •Strong analytical and problem-solving skills for technical issues · ...
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Product Support Engineer,
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Amazon Seattle, United StatesHere at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. · How do you get items to customers quickly, cost-effectively, andmost importantlysafely, in less than an hour? And how do you ...
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desktop support engineer
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Innova Solutions Seattle, United StatesInnova Solutions is immediately hiring for a Desktop Support Engineer · Position type: Full-time Contract · Duration: 12 Months · Location: Seattle, WA 98109 · As a Desktop Support Engineer , you will: · The Specialist IT Site Services is responsible for IT Site Support act ...
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Production Support Engineer
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Diverse Lynx Seattle, United StatesJob Title: Production Support Engineer /Linux Administrator · Location: Seattle, WA · Duration: Full-Time · Desired Skills: · Linux Administrator · Job Description · Strong experience in Linux, Unix, shell scripting · Strong experience troubleshooting Java and C++ based app ...
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Integration Support Engineer
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Amazon Seattle, United StatesCome be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions t ...
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Certification support Engineer
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RISHAAR LLC Seattle, United StatesJob Description: · Cabin and interior system team at Client Commercial Airplanes is seeking passionate and energetic multi-disciplinary Mid-Level Avionics Engineers to join the team in defining and building the future of flight at Everett, WA or Seattle, WA. · The Client is looki ...
Desktop Support Engineer - Seattle, United States - Cynet Systems
Description
Job Description:Pay Range: $33hr - $36hr
Responsibilities: