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    Front Office Coordinator - San Diego, United States - RealManage

    RealManage
    RealManage San Diego, United States

    22 hours ago

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    Description

    Overview


    How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

    Company Overview:

    RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

    As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

    RealManage is a values-based company with the following values as our guiding principles:

    • Integrity: we always do the right thing.
    • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
    • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
    • Personal Relationships: we are a professional services company; people do business with people they like.
    • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting staying the same. At RealManage, we are always getting better.

    Responsibilities



    Provide dependable day-to-day customer service for clients by answering phones and greeting visitors. Provide support to the office staff by accomplishing the following tasks.

    Great entry-level opportunity

    Responsibilities:

    • Cover the front desk during business hours except for breaks and/or when other coverage is in place.
    • Display professionalism, excellence, and a sense of pride in all aspects of duties and responsibilities.
    • Complete all tasks/assignments in an accurate and timely manner.
    • Know, understand, implement, and support company policies and procedures.
    • Maintain a team-oriented approach when dealing with all other company associates.
    • Welcome all visitors and internal employees with a cheerful disposition.
    • Handle customer complaints or concerns by contacting the management team and/or supervisor.
    • Assist in vendor relationship management.
    • Maintain a positive and professional attitude in a high demanding position.
    • Answering incoming calls in a prompt and timely manner and directing to the appropriate staff member and/or team lines.
    • Sort all incoming invoices
    • Manage all incoming and outgoing mail
    • Notify appropriate staff when deliveries are received
    • Prepare overnight packages to other offices when appropriate and scan information to other offices if needed immediately
    • Forward all terminated account correspondence to appropriate parties
    • Sort, date stamp, open, and distribute all incoming mail.
    • On a weekly basis, package and mail all Welcome Packages for corporate office accounts.
    • Always maintain neatness in lobby and mailroom.
    • Review the conference rooms calendar and notify by phone appropriate party when guests arrive.
    • Other duties as assigned by the office manager.

    Qualifications


    Qualifications:

    • High School Diploma or Equivalent required
    • Outstanding communication and interpersonal skills.
    • Excellent phone techniques and the ability to address large volume of incoming calls effectively and efficiently.
    • Personable, well-groomed, and proper professional business attire.
    • Display neatness and accuracy while maintaining efficient speed to accomplish tasks.
    • Ability to work on multiple tasks simultaneously and superior organization skills.
    • Ability to always maintain a positive and professional attitude.
    • Ability to type at least 45 wpm.
    • Software knowledge for Microsoft Office, including Outlook, Word, Excel, and Publisher. Software knowledge of accounting software, VMS.

    Pay and Benefits:

    $20.00 to $23.00, depending on education and experience.

    Benefits Include:

    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Life and Disability Insurance
    • HSA (Required High Deductible Medical Plan to be eligible)
    • FSA
    • Education Reimbursement
    • 401K matching
    • Employee Assistance Program (EAP)
    • 9 paid Holidays
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