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    Technical Support Coordinator - San Francisco, United States - Ascend Talent Solutions

    Ascend Talent Solutions
    Ascend Talent Solutions San Francisco, United States

    5 days ago

    Default job background
    Description

    Our client is a technology company that is expanding rapidly and needs a strong, career focused Technical Support Coordinator.

    The Technical Support Coordinator will primarily focus on managing client service requests and ensuring that the request was completed accurately and timely. With excellent customer service skills, the Technical Support Coordinator will work with department managers to troubleshoot and identify issues and formulate the appropriate response/fixes. With taking the initiative, the Technical Support Coordinator will work with various departments to develop and update best practices and procedures. Additional responsibilities for the Technical Support Coordinator include the following:

    Responsibilities Include:

    • Answering incoming client calls and fulfilling service requests.
    • Working with technical departments to resolve service requests and assign appropriate team members.
    • Entering and maintaining client information and appropriate documentation.
    • Developing and editing best practice and procedures and ensuring process flow documentation is updated and accurate.
    • Providing administrative support to infrastructure departments.

    Position Requirements

    • 2 years of previous experience as an Administrative Assistant or Customer Service Coordinator in a fast paced environment
    • Highly proficient in Microsoft Word, Excel, and Outlook.
    • Professional, reliable, flexible and have a positive, can-do attitude.
    • Excellent attention to detail with strong customer service skills and ability to prioritize.
    • Ability to communicate well in both written and verbal communication forms.
    • Team player with excellent collaboration skills to achieve the team's goals.

    Education

    • Bachelor's degree preferred or similar work experience

    Benefits

    • PTO, PST, Medical, Dental, and Vision

    Job Type: Full-time

    • $65K - $70K yearly
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