Bilingual Care Coordinator - San Francisco, United States - Support for Families of Children with Disabilities

Description

Position Summary

The
Care Coordinator reports to the Director of Programs and works with
Help Me Grow (HMG) Systems which supports families, children, providers and communities in San Francisco County.

HMG is a systems-change model helping entire communities of care to unite around timely developmental screening and early interventions for successful outcomes for children.

HMG Care Coordinator builds collaboration across sectors, including health care and early care and education with family support to ensure better outcomes for children.

They are charged with providing service coordination for eligible children ages birth to five and their families to help navigate support eligibility requirements, service barriers, community supports, transition points and service linkage.

They will also work in collaboration with the Support Service Team to provide additional layers of mental health support with our families.

The Care Coordinator is an integral member of our team and vital to program success. They must be comfortable working with diverse populations.


Role Responsibilities

• Provide guidance to families on information, laws (i.e. IDEA) and the referral process to empower families to make informed decisions about their child's supports and services.
• Provide guidance to families and providers (childcare and medical) regarding how to access services, IDEA law, and followup/referral support, as needed.
• Enters and maintain appropriate information and data to serve families into internal tracking systems and databases such as Salesforce.
• Consults as needed with referring providers regarding the developmental and behavioral concerns of children.
• Assists families with understanding and supporting their child's development, understand resources and services and empowers and educates them to navigate and advocate for their child(ren).
• Assesses child/family's needs and eligibility for programs/services, identifies appropriate referrals, and coordinates referral of child/family to community resources.
• Consults with service providers regarding potential referrals, appropriate referral pathways and community resources available to families.
• Conducts timely and ongoing followup with families and providers to provide additional information and activities, monitor developmental progress, and ensure connection with services.
• Provides timely feedback to referral source and other team members on referral status and outcomes.
• Supports families and providers with completing developmental screenings (ASQ) to assess child needs and assist in the collection of ASQ data from select early care and education sites, and medical clinic sites.
• Cultivates and maintains strong interagency relationships with community agencies/resources and works collaboratively with outside agencies in the early intervention system (SFUSD, GGRC, CCS, etc.).
• Collaborates and works in partnership with other team members and programs within the agency to support the whole child (e.g. Developmental Inclusion Specialists, Developmental Screening Manager, Family Engagement Manager, Social Workers and Family Resource Specialists).
• Participate in the development of curriculum and presentation for citywide training activities and webinars.
• Colead and coordinate specified training modules/ webinars around service navigation, developmental screening, family engagement, and inclusive practices to Families, Community Partners and Early Childhood Programs.
• Assist in translation and proofreading of materials and trainings as requested.
• Participate and represent Help Me Grow SF in meetings as requested.
• Perform other related duties as assigned or requested.

Client Summary
Support for Families of Children with Disabilities is a nonprofit organization founded in 1982. Its mission is to provide support for families of children with disabilities and other special health care needs. The organization supports through partnership, resource development, education, and advocacy.

By providing support to families and the professionals who support them they attempt to ensure well-being through informed decision making.

• Experience providing case management to families and their young children, including underserved populations, including people of color and/or monolingual families.
• Degree in the social services field includes mental health, social work, psychology, counseling, family therapy, or related field.
• Fluent in English/Cantonese or English/Spanish.
• Proven communication skills (both written and verbal).
• Knowledge of and experience with the range of services in San Francisco for children with special health care needs/ disabilities.
• Strong organizational skills and attention to detail.
• Experience in data collection and reporting.
• Experience in working with persons with varied experiences and diverse backgrounds.
• Proficiency in Microsoft Office programs.

At Support Families of Children with Disabi