Care Coordinator - San Francisco, United States - Lyon-Martin Community Health Services

Lyon-Martin Community Health Services

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Care Coordinator

Pay:
$62,500 (at 40 hrs/week); $30 per hour

Language Differential:
$1 per working hour

Hours:32-40 hrs/week

FSLA Status:
Non-Exempt

Primary Location:
Lyon-Martin Community Health Services

Address:1735 Mission Street San Francisco, CA 94103

Reports To:
Director of Clinic Operations

Organization Mission

The mission of Lyon-Martin Community Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQ sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice.

As a community clinic, we believe our communities are best served by and for us; that's why community outreach, engagement, and leadership development are central to our mission of community care and mutual aid.

Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

The Care Coordinator acts are part of the medical support team, submitting referrals for specialty care, navigating insurance authorization for specialty care services and medical equipment, and assisting clients with complex psychosocial barriers attend and follow-up with their care plans.

The Care Coordinator promotes access to care by assisting clients with navigating the larger health system and linking clients to community resources.

The Care Coordinator does some case management duties such as appointment accompaniments, assisting clients with enrolling into in home support services, home nursing, paratransit, food access programs, and other social support services, and helping clients complete the paperwork necessary to update their identity documents to reflect their gender identity.

This position also is the main point of contact for helping clients navigate accessing gender affirming surgeries,

Care Coordinators are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.

They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Key Responsibilities

Submits referrals for specialty care, as ordered by clients' primary care providers, including providing all information needed to insurance companies to obtain insurance approval as well as to outside providers to allow for scheduling.
Assist with scheduling specialty care appointments as needed, notify clients of appointment dates, and ensure specialty visit notes are obtained for review by the primary care provider.
Serves as the main point of contact for helping clients navigate accessing gender affirming surgeries, including scheduling appointments with mental health providers, obtaining letters of support for surgery from their mental health provider, drafting medical clearance letters for surgery, coordinating with insurance companies and surgeons' offices, and providing support perioperatively.
Follows up on the completion of missed specialty care appointments as directed by the referring provider through the utilization of motivational interviewing to assess for barriers to attendance; use case management techniques to provide clients with support services necessary to help them attend appointments and adhere to the plan of care.
Assists with accessing and enrolling into social support services such as Paratransit, In Home Support Services (IHSS), Home Nursing, General Assistance (GA), Shortterm Disability Income (SDI), Food Stamps (CalFresh), Project Open Hand and Meals on Wheels.
Helps clients access a higher level of case management services as needed.
Helps clients complete the paperwork necessary to update their identity documents to reflect their gender identity.
Provide support and assistance to individuals with complex medical and/or mental health needs.
Participate in case conference meetings with the interdisciplinary team to develop and implement care plans to address clients' identified goals.
Coordinate care with collateral supports to improve stability with psychosocial, mental health and/or medical concerns. This includes collaborating with case managers, therapists, hospital discharge planners, housing staff, etc.
Assists with obtaining Medical Equipment as ordered by primary care provi