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    Vice President, Account Management - New York, United States - NBCUniversal

    NBCUniversal
    NBCUniversal New York, United States

    3 weeks ago

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    Description

    We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion ) initiatives, coupled with our Corporate Social Responsibility ) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, well continue to create and deliver content that reflects the current and ever-changing face of the world.

    NBCUniversal Global Advertising & Partnerships is seeking a seasoned Vice President of Account Management to lead our account management team and drive growth within our organization. The ideal candidate will possess a blend of strategic vision, leadership skills, and a proven track record of strong client service. As the Vice President of Account Management, you will oversee a team of account managers, collaborate with cross-functional teams, and champion customer satisfaction and retention efforts. If you are a strategic thinker with a passion for super-serving clients and growth in a dynamic media environment, we invite you to apply for the Vice President of Account Management position at NBCUniversal.

    Key Responsibilities:

    Leadership and Team Management:

    Lead and mentor a team of 50+ One Platform Account Managers and Technical Account Managers, fostering functional excellence and supporting ongoing skill development.

    Collaborate with Sales and Planning leadership to ensure resources are allocated effectively to drive positive business impact.

    Build a culture of sharing and disseminate best in class work across the team and broader organization.

    Client Relationship Management:

    Set the strategic vision, agenda, and processes for client service, ensuring alignment with company objectives.

    Act as the primary point of contact for post-sale client activation escalations, resolving campaign-related and technical issues promptly, with specific focus in a streaming, programmatic and digital data set.

    Equip the sales team with key learnings and recommendations from campaigns, contributing to quarterly and annual reviews, exceeding client expectations and delivering on financial performance targets.

    Business Development and Strategy:

    Identify and proliferate customer trends; guiding KPI-driven customer success measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities.

    Contribute to strategic business conversations with Sales leaders and key decision-makers to drive market share, volume, and revenue growth.

    Collaborate with cross-functional teams to identify and commercialize new products and services, driving the execution of strategic initiatives.

    Qualifications:

    10+ years of experience with proven client service management.

    Proven experience leading and mentoring a team of account managers, collaborating cross-functionally and championing customer satisfaction efforts.

    Desired Characteristics:

    Proven leadership, mentoring, and people management skills.

    Shown ability to analyze large datasets, identify opportunities, and drive strategic action.

    A demonstrated understanding of linear and digital media management.

    Proven to thrive in a fast-paced environment and adapt to changes effectively.

    Demonstrated relationship building and communication skills, with the ability to engage with internal and external senior-level executives.

    Bachelor's degree in Business Administration, Marketing, Media or related field is a plus.

    Eligibility Requirements:

    Interested candidates must submit a resume/CV through to be considered

    Willingness to travel and work overtime, and on weekends with short notice

    Must have unrestricted work authorization to work in the United States

    Must be 18 years or older

    This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page ) of the Careers website. Salary range: $185,000 - $275,000 (bonus and long-term incentive eligible)

    NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing

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