Anthony Vega

Currently seeking opportunities in customer support, sales, operations. I have worked at Uber in a people management role. I look forward to bringing my high pace multi tasking to a team. 

In my current role 

Complete all inbound interactions in multiple communication channels. Create additional reports regarding bugs, outages, customer feedback.

Created customer success internal knowledge base & onboarding for customer support team.

Responsible for inbound sales call while also providing support to sales team prospects. Having successful sales call prospect turn to fully onboarded accounts.

Assist Credit & Risk team in document screening for applicants using fraud & credit tools. Manage accounts for credit limit increase/decrease. Handle potential fraud risk  accounts. 

Provide complete Onboarding to newly approved fleet accounts while assisting onboarding department with follow ups with successful on boarded accounts.

Oversee entire collection efforts with delinquent accounts. Provide Delinquent account outreach via multiple communication channels while creating Collection daily reports.

Some of my experience at uber 

Oversee Uber Health Wheelchair Accessible Vehicle Operations 
Appraised all Wheelchair Accessible Vehicle contractional agreements
Govern all fleet operations in NYC along with meeting local and state rules and regulations
Champion in the development and implementation of operational standards to maintain vehicles by advocating best practices in the ride share industry
Facilitated Knowledge bases for all city rules and regulations  
Initiated trainings for newly onboarded staff in local and state rules and regulations 
Encouraged staff in weekly 1:1 meetings

Currently have an associate degree and looking to continue my education completing a bachelors