Customer Success Manager - New York
2 weeks ago

Job summary
The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding and operational excellence for our clients. The ideal candidate will be detail-oriented and provide excellent customer service to ensure every Subtext client has a successful experience.Responsibilities
- Manage end-to-end onboarding for new customers, including 10DLC registration compliance verification and technical setup
- Ensure all customer campaigns meet carrier compliance requirements maintain proper 10DLC registration status serve as primary point of contact for day-to-day operational support troubleshooting across full client portfolio process campaign setup requests including content approval workflows technical configurations generate standard campaign reports performance dashboards for customers manage campaign recaps routine customer check-ins ensure satisfaction reduce churn create maintain customer-facing documentation setup guides onboarding materials track monitor customer health metrics coordinate cross-functionally with product dev teams resolve customer issues document feedback common issues inform product improvements
Job description
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