Customer Success Manager - New York

Only for registered members New York, United States

3 weeks ago

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Job summary

Shields Group Search is supporting a fast growing Series A startup that is building the next generation operating system for a large and essential legacy industry.

The company is expanding its client success function to support the next phase of growth.

Responsibilities

  • Serve as a product expert and trusted advisor for users and key stakeholders
  • Partner with Leadership, Sales, Implementation, and Engineering to surface insights and influence product direction
  • Manage the client success section of the CRM and ticketing systems

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