Assistant Service Manager - Cleveland, United States - Company Wrench

Description

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the Cutting Edge of Customer Service to our valued customers.

We are an expanding dealership looking for an **Assistant Service Manager to join our team in Cleveland, OH.** Reporting to the Service Branch Development Manager, this position is responsible for the management and supervision of all functions within the service repair shop for a specific branch.

**Some of the Benefits You'll Receive:**

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Paid Birthday Holiday

Short/Long Term Disability

Growth opportunities

Paid Training

Monthly Profit Sharing Bonus

Bonus Plan

ESOP Plan

Family owned and operated

Long term job security

Health and wellness program

Discounts on products and service

**What you'll do as Assistant Service Manager:**

Be a champion of Safety

Provide customers with updates as conditions, timelines, issues, quotes, part lead times, etc. change or arise

Ensure all services, parts, and fees billed on Work Orders (WO) can be clearly explained and justified

Assist in developing and acting on plans for acquiring new and additional existing customer service work to drive revenue

Assist the service manager in recruiting, hiring, and training of all service department employees

Manage the Work Order (WO) process from opening through invoicing

Schedule technicians for work with optimal efficiencies in mind

Provide accurate quotes for service work are provided to customers within 48 hours.

Assist in monitoring and controlling Work In Progress (WIP) to limit WIP

Ensure all Manufacture Warranty procedures are followed and understood, such as warranty pictures, documentation, etc.

Provide direction and leadership required to achieve professional technical services

Assist with monitoring performance standards and measurements and develop means to do so as necessary

*Supervisory Responsibility In collaboration with the Service Manager, this position assists in supervising service personnel*

**What you'll need as Assistant Service Manager:**

High School Diploma; Diesel, Technical, or College Degree preferred

Three years of experience in heavy, industrial, or over the road equipment service operations preferred

Minimum of one-year experience dispatching technicians or working as a field service technician preferred

Excellent Customer Service skills

Strong organizational and leadership skills

Must be able to pass drug test and background check.

We look forward to hearing from you

*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

**Apply for Assistant Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Military Experience Yes No **Equal Employment Opportunity Information** (Completion is voluntary)

Company Wrench, Ltd.-Cleveland is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Company Wrench, Ltd.-Cleveland are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Company Wrench, Ltd.-Cleveland. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

Company Wrench, Ltd.-Cleveland is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 2/17/2022